Rocket Mortgage - Purchase Team Reviews

Rocket Mortgage Reviews - Purchase Team

Rocket Mortgage - Purchase Team's Reviews

Vince Mccray
this was my 2nd experience in 2 years working with Rocket Mortgage. this time I had 1 home I was selling and 1 home I need to purchase in another state. Jay was an expert in letting me know what my options were AND that I could qualify for a FHA on my new home though I had FHA on my current home. Jay let me know what I qualified for and what my payments would be before I started with my new ...this was my 2nd experience in 2 years working with Rocket Mortgage. this time I had 1 home I was selling and 1 home I need to purchase in another state. Jay was an expert in letting me know what my options were AND that I could qualify for a FHA on my new home though I had FHA on my current home. Jay let me know what I qualified for and what my payments would be before I started with my new realtor. the My Rocket Mortgage website was fantastic in giving me updates on my loan and anything that i needed to provide so they can process my loan. I found a home and the new home builder wanted a quick 21 day close. Jay and his team made what I thought was the impossible possible. They went to work getting all the paperwork done that was needed to ensure I closed on time. what I liked the most about the entire process was that Jay was always the cool head when I would call him stressed about the closing date. I saved Jay's number in my phone and I'll be sure to call him when I move again. Thanks Jay for making the process easy so that I could focus on my new job and not if my loan was going to close on time.
Vince MRead MoreRead Less
Denver Compton
From the very beginning, Mario made the process seem so easy. I was a little concerned about the process and the ability to make everything happen, especially in a timely fashion. Mario assured me from the beginning he could make things work, he took it right away and made the entire process fantastically smooth. On top of the fact of actually getting it to the closing table with ease, the ...From the very beginning, Mario made the process seem so easy. I was a little concerned about the process and the ability to make everything happen, especially in a timely fashion. Mario assured me from the beginning he could make things work, he took it right away and made the entire process fantastically smooth. On top of the fact of actually getting it to the closing table with ease, the communication is so great - Mario stayed in contact constantly to make sure I had everything I needed and to make sure I was being kept up to date with my loan process. He even followed up afterwards with a congratulations. Thank you again, Mario, for the excellent experience!Read MoreRead Less
Donna Sparkes
Jay worked extremely well with myself and my wife to get out mortgage. Everything was done in less than thirty days, enabling us to get a quick closing. He never dropped the ball and was always making sure that we were aware of the progress with our loan. He made it a great experience.
Bobby Svenning
I'd like to think we were good customers, but Jay certainly delivered great service. Expedient, courteous, organized, focused and rational. He helped us close in what seemed like record time. Jay makes it happen.
Heather Reynolds-Borso
Jay was fantastic! He helped me through every step of my loan, even the parts that were not his. He went far and above to make sure that we had a great experience in getting our dream home.
Tammy Russette
Jay was consistently thorough, thoughtful, responsive and professional during the entire process of securing a home loan. This is why we are repeat customers and specifically requested that he manage our second mortgage with Rocket Mortgage. As a professional that has expertise in dealing with out of State home purchases he is a valuable asset to Rocket Mortgage. We will always recommend our ...Jay was consistently thorough, thoughtful, responsive and professional during the entire process of securing a home loan. This is why we are repeat customers and specifically requested that he manage our second mortgage with Rocket Mortgage. As a professional that has expertise in dealing with out of State home purchases he is a valuable asset to Rocket Mortgage. We will always recommend our family and friends contact Mr. Carter for their mortgage and finance needs because he has built a reputation for being trustworthy, honest and knowledgeable. He exceeded our expectations.Read MoreRead Less
Sandy Sees
Jay was very professional and responded to all my questions in a timely manner.
Scott Davison
Jay was fantastic! He educated me on the mortgage process, my various options, and walked me through everything.
Maciej Wyrwik
Jay was very good and easy to work with. He was very responsive and knowledgeable about his business. I liked the fact that I could view things using a web portal that Rocket Mortgage provided me with and that almost all of the paperwork could be signed online with e-signature.

Also, I was very happy with the Mortgage 1st program. This allowed me to be pre-underwritten which meant that all of the ...Jay was very good and easy to work with. He was very responsive and knowledgeable about his business. I liked the fact that I could view things using a web portal that Rocket Mortgage provided me with and that almost all of the paperwork could be signed online with e-signature.

Also, I was very happy with the Mortgage 1st program. This allowed me to be pre-underwritten which meant that all of the legwork for my approval was complete before I even purchased the home. This allowed me for a very quick turn around time on closing.

Experience with Jay and his team was A+, highly recommended! Read MoreRead Less
Sara Cloutier
Jay Carter is second to none! He is knowledgable, patient and quick to reply. He made the process a breeze and will certainly continue to be our go-to person in the future.