Rocket Mortgage - Purchase Team Reviews

Rocket Mortgage Reviews - Purchase Team

Rocket Mortgage - Purchase Team's Reviews

Timmera Huston
Rose was great to work with on our new home purchase. She always checked in or returned my calls. She calmed my nerves when issues came up. She made the process worry free. If I ever purchase another house, I would definitely use Rocket Mortgage and ask for Rose.
Patricia Stringer
Michelle was wonderful, helpful, professional and very timely. She made the processes simple and quick, she will be being recommended for her exemplary service. Thank you Michelle
Wanda Kanady
Sonia is very professional and extremely personable. I found her easy to talk to and she is very good at explaining things to people who are First Time Home Buyers. I will recommend her to anybody I know buying a house.
John J. Lynch
Paul and the Rocket Mortgage team succeeded where one of the "too big to fail banks " did not.

My story: Me: 30 yr. bank customer, 6 paid off mortgages, 850 FICO, $4M, in liquid assets. Pre approved for a loan @$350 K. Found a house, 60 days to close.

Bank: Asked for all the same pre approval info again. Suspicious of my deposit and downpayment, asked for the Fidelity account statement 3 ...Paul and the Rocket Mortgage team succeeded where one of the "too big to fail banks " did not.

My story: Me: 30 yr. bank customer, 6 paid off mortgages, 850 FICO, $4M, in liquid assets. Pre approved for a loan @$350 K. Found a house, 60 days to close.

Bank: Asked for all the same pre approval info again. Suspicious of my deposit and downpayment, asked for the Fidelity account statement 3 different times( it was an account I had held for 25 years). The week to close came and I was told " underwriting wants another statement of the brokerage account @ Fidelity and will not close until it is presented."

By this time I knew that the Bank underwriters were CYA to disqualify me so as to not admit they were late and for no reason.

So the statements were again presented .There was nothing suspicious. The closing was missed. My Seller missed his closing. The moving company reservation for me and my seller was lost.

Finally 7 days after date to close, the loan was funded. Now new moving reservations, no time to fix up my new home, my seller was in the same boat. It was FUBAR!

Rocket Mortgage and Paul,: Pre-approval easy, process easy , closed within 45 days of start. communication throughout. "MY Rocket Mortgage" worked great.

My appreciation and applause to Paul and Rocket Mortgage
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Esther Perez
This is the first time I have applied for a mortgage. Hazem was so patient he walked me through the whole process. Thank you Hazem for helping me and giving me confidence in this process. This is made me very nervous. He was calm, in turned calmed me down.
Gary Ballard
Alex was always upbeat, cheerful, and friendly. He would contact me almost weekly to see how the house search was going. He kept me informed as items were needed. The process was smooth, quick, and accurate. Most importantly, he feels like an old friend.
Sherri Martinson
As a Realtor®, communication is key. I deal with a lot of lenders and I must say I was impressed with Raymond. Raymond truly cares about his clients and stays on top of everything. He always returns calls, emails and is even available on the weekends. Great to work with and I would highly recommend Raymond Dean.
Tara Vincent
Edward was a pleasure to work with, great customer service! If I had a question Edward was easy to reach and fast to get back with me when I left a voice mail or sent an email. Honestly he kept me so well informed I didn’t have many questions for him.
Barbara Tennant
Charles was very helpful in all aspects of obtaining , processing and finalizing our loan. It was very helpful having a broker able to assist a novice like me with the computer process. Always answered my questions in a timely manor. Thanks, keep up the great contact.
Melinda Payne
Adam was amazing. When I called Rocket Mortgage, I was connected quickly to a representative; and I'm very happy I got Adam. He was very friendly, professional and knowledgeable. We spoke on the phone for over an hour running different loan terms until I could get something I was satisfied with and he never got annoyed or bothered once. My happiness was his top priority. If I could give above a ...Adam was amazing. When I called Rocket Mortgage, I was connected quickly to a representative; and I'm very happy I got Adam. He was very friendly, professional and knowledgeable. We spoke on the phone for over an hour running different loan terms until I could get something I was satisfied with and he never got annoyed or bothered once. My happiness was his top priority. If I could give above a perfect score for Adam, I would in a heartbeat. Unbeatable service.Read MoreRead Less