Rocket Mortgage - Purchase Team Reviews

Rocket Mortgage Reviews - Purchase Team

Rocket Mortgage - Purchase Team's Reviews

Bob Sue Volenec
Anthony was very professional, understanding, and available for us as we went through the loan application process. We had a more difficult situation than most people, since we run a very successful business from our home. We have a business checkbook and a personal checkbook, but since we pay ourselves with one and deposit the money in the other, we had to supply finacial records to verify ...Anthony was very professional, understanding, and available for us as we went through the loan application process. We had a more difficult situation than most people, since we run a very successful business from our home. We have a business checkbook and a personal checkbook, but since we pay ourselves with one and deposit the money in the other, we had to supply finacial records to verify activities in both accounts. This involved an extensive amount of paperwork that I was not planning on. I became frustrated with the process, and called and/or emailed him often, but Anthony was unchanging in his support. I was very appreciative of the way in which he handled the situation. Our loan was processed in a short amount of time, and we were pleased with the quotes that Anthony was able to give us.Read MoreRead Less
George Musa
My wife and I were buying our first house last Dec (2012). We had many offers from other banks but my wife and I felt that there was something about Brian and Rocket Mortgage that we could not pass up. Brian was exceptionally professional, timely and always gave us great advice. I'm a researcher and love to ask questions. He was always very detailed in his responses and always entertained my ...My wife and I were buying our first house last Dec (2012). We had many offers from other banks but my wife and I felt that there was something about Brian and Rocket Mortgage that we could not pass up. Brian was exceptionally professional, timely and always gave us great advice. I'm a researcher and love to ask questions. He was always very detailed in his responses and always entertained my queries. I highly recommend Brian and Rocket Mortgage to anyone looking to buy a home.Read MoreRead Less
Roseanne Penning Olejarz
Very professional. Stayed right on top of things. Kept us informed.
Sean Shunkwiler
Brian was awesome! He took the time to make sure I was in the best mortgage for my needs. I closed in less than 30 days on my new home. I recommend Brian to all my friends and colleagues.
Bob Bimdo
I stumbled upon and add somewhere online for Rocket Mortgage and i was kind of hesitant on using an online site to do my home purchase. So finally i figured i would give it a shot, and i was blown away with how easy it was. Rocket Mortgage hooked me up with Brian and instantly we hit it off. I live in NH and hes in Michigan, and after a few days of talking it was like i was calling a good friend....I stumbled upon and add somewhere online for Rocket Mortgage and i was kind of hesitant on using an online site to do my home purchase. So finally i figured i would give it a shot, and i was blown away with how easy it was. Rocket Mortgage hooked me up with Brian and instantly we hit it off. I live in NH and hes in Michigan, and after a few days of talking it was like i was calling a good friend. He was very honest told me stuff most agents wouldn't of and saved me lots of money. This guys the real deal most agents are out to take your money at any means necessary,and i didn't get that with Brian, its weird i was always waiting for the catch, because in this business there allot of shyster's out there but Brian is not one of them.. Its been almost two yrs now since my purchase and no surprise's he tells it how it is and that's that. He saved me a ton of money and because of that he's got a customer for life......Read MoreRead Less
Jacquelyn Blaire
If you were to search "hard working" or "above & beyond" in the dictionary, you would see a picture of Cheryl Buss's face. As this was my first time purchasing a home, I was terrified. Cheryl called me on a Saturday (to my surprise she was at work on the weekend) and started by simply getting to know ME. I was instantly impressed with her professionalism, friendliness and genuine compassion for my...If you were to search "hard working" or "above & beyond" in the dictionary, you would see a picture of Cheryl Buss's face. As this was my first time purchasing a home, I was terrified. Cheryl called me on a Saturday (to my surprise she was at work on the weekend) and started by simply getting to know ME. I was instantly impressed with her professionalism, friendliness and genuine compassion for my personal situation.
Through the entire process she kept me updated, answered any and all questions I had and walked me through every step that was to come. My home buying experience was truly AMAZING and I credit majority of that to Cheryl. Even after I have closed (it's been 3mo since I purchased), Cheryl has continued to stay in touch and send her warm wishes. She truly makes all the difference and I am so grateful I had the opportunity to work with Ms. Cheryl Buss.Read MoreRead Less
Sherry Fields
Sean was my first point of contact through the loan process. Without his assistance we would not be homeowners. His service far exceeded what Rocket Mortgage required of him. Whenever we would run into issues (our home was a Fannie Mae repo) Sean was always there, despite the fact his part of the process had been completed long ago. I would highly recommend his services.
Deborah Kasprzyk
The first contact we had with Cheryl Buss was when, having experienced extreme frustration with another lender, we decided to get in touch with Rocket Mortgage about our new-mortgage needs. From our first conversation with Cheryl, it became clear to us that our mortgage experience was about to change for the better. Cheryl established the solid foundation on which we were able to obtain our ...The first contact we had with Cheryl Buss was when, having experienced extreme frustration with another lender, we decided to get in touch with Rocket Mortgage about our new-mortgage needs. From our first conversation with Cheryl, it became clear to us that our mortgage experience was about to change for the better. Cheryl established the solid foundation on which we were able to obtain our mortgage quickly and painlessly. And, throughout the process, she always was available to answer -- or seek answers to -- all of the questions we had. She always returned our calls quickly if she could not answer our calls immediately. Such super service is not always available in the business world today. We have not one negative comment about Cheryl's service. We have no hesitation in saying that anyone who is lucky enough to get Cheryl as their mortage banker is destined to get the superior service we received.Read MoreRead Less
Jonathan Zhang
I started to know Cheryl Buss when I requested a mortgage quote from Rocket Mortgage online. Cheryl Buss called me shortly and introduced to me how Rocket Mortgage can help me with the mortgage. She was very clear in explaining all involved fees related to the loan and closing.

She also helped me to get a conditional loan approval letter (not pre-qualified letter) based on my qualification, which ...I started to know Cheryl Buss when I requested a mortgage quote from Rocket Mortgage online. Cheryl Buss called me shortly and introduced to me how Rocket Mortgage can help me with the mortgage. She was very clear in explaining all involved fees related to the loan and closing.

She also helped me to get a conditional loan approval letter (not pre-qualified letter) based on my qualification, which made my house searching easier.

During the time when I was looking for houses, Cheryl followed up with me often. She is always reachable. Whenever I had any questions, she always got back to me quickly. One Friday evening I wrote an email to her asking some question regarding the interest rate disclosure document, she emailed me back in less than an hour at the weekend night. I was really impressed by her professionalism.

With her help, I was able to close the deal in less than 35 days with no extra fees.Read MoreRead Less
Elena Abramovich
Great follow up, very professional and knowledgeable.