Rocket Mortgage - Purchase Team Reviews

Rocket Mortgage Reviews - Purchase Team

Rocket Mortgage - Purchase Team's Reviews

Jay Johnson
Dear Rocket Mortgage Management,

I am reaching out to provide Rocket Mortgage information on Ms. Angela Harrison outstanding customer service. I felt it was imperative in sending you the information personally.

I wish to acknowledge the professional service provided by Angela, as one excellent employee and her great knowledge the assistance I needed. No one worked as diligently to assure that the ...Dear Rocket Mortgage Management,

I am reaching out to provide Rocket Mortgage information on Ms. Angela Harrison outstanding customer service. I felt it was imperative in sending you the information personally.

I wish to acknowledge the professional service provided by Angela, as one excellent employee and her great knowledge the assistance I needed. No one worked as diligently to assure that the service received was done correctly as she did.

Her professionalism and demeanor were caring, impressive and she did everything to make sure all my questions were addressed. This personal experience of this ONE employee out weighted any customer service I have ever received. This was based on your a broad awareness of her position and so much more. I will rate her over an excellent 10 plus on any survey personally.

Angela made me feel as a customer appreciated and advised me what I can expect from Rocket Mortgage with any future transactions. I felt impell to share this experience with you based this customer service.

We've all had terrible customer service experiences. Personally, when I have an option to change service providers based on receiving poor customer service, I give the company one or more opportunities to make it up before I sever all ties with them and look for an alternative. It's incredibly important to listen to what an individual is saying to you. Listen objectively and ask questions to get to the core of the customer's concerns, so that they can be helped quickly and efficiently. She did her job with the utmost professionalism and customer service. Please make sure corporate is made aware of my appreciation and my desire to request her personally, for future services.

The result of Angel's work ethic has prompted me to continue to express this to my friends and million of federal employees about your company.

Again, thanks, for you put customers FIRST.


Respectfully and best regards,
James Alton Reeves
FEDBENEXPERTS.COM, Owner

11413 Capstan Dr.
Upper Marlboro, MD 20772
aljoy2005@aol.com Personal
202-309-5191 CellRead MoreRead Less
Gstore Place
Christian is very friendly, knowledgeable, somebody we can depend upon. We closed our mortgage with Rocket and Christian was our PoC. During our process we had lot of trouble by our Builder as we didn't go with their lender but Christian was patient, helpful at all times. Without any doubt or exaggeration, we could say Christian helped us all the way and me our closing successful. We can never ...Christian is very friendly, knowledgeable, somebody we can depend upon. We closed our mortgage with Rocket and Christian was our PoC. During our process we had lot of trouble by our Builder as we didn't go with their lender but Christian was patient, helpful at all times. Without any doubt or exaggeration, we could say Christian helped us all the way and me our closing successful. We can never forget his timely effort, interest and help. We wish him great success in his career and continue his good work. Thanks a ton!Read MoreRead Less
Wes Walker
Brandon made the whole process of selling and buying our new house so easy. He was very accessible and helped us with changes we wanted to make to pull out more equity halfway through the process. Everything went flawlessly and the process was so easy for us.
Barksdale-Affiliates Newark
Tracy did an excellent job he is very good at communication and he actually got the clear the close for my clients 2 weeks prior to settlement. I worked with many lenders and by far he's been one of the best! I would certainly refer him to clients again.
Justin Pachner
John was very professional and was able to answer all of my questions. Without his help, I wouldn’t be in a position to qualify for a home loan. He was able to guide me and raise my FICO score from a very poor rating to a 630 with a short time. If you are ever thinking about wanting to get a home loan and your credit is not where it should be, give John a call. He can help you!
Kaity Maas
Silvana was INCREDIBLE in helping my husband and I get a loan for our new home. We had gone through the home buying process before and it was long, confusing, and frustrating. But Silvana made a world of difference- we felt like she was always available to take calls and answer questions (and we had a lot). She handled all the heavy lifting and she was so encouraging about the home we wound up ...Silvana was INCREDIBLE in helping my husband and I get a loan for our new home. We had gone through the home buying process before and it was long, confusing, and frustrating. But Silvana made a world of difference- we felt like she was always available to take calls and answer questions (and we had a lot). She handled all the heavy lifting and she was so encouraging about the home we wound up choosing. I have recommended her to everyone I know who's applying for a home loan! Silvana is brilliant, positive, and just all around helpful.Read MoreRead Less
Pam Hamaker
I cannot say enough great things about Jared! I'm a natural worrier and he did a fantastic job of keeping me calm throughout this process. He went above and beyond for me and I appreciate it so much! Definitely reach out to him if you are purchasing a new home.
Christy Phillips
Roberto was very fast and efficient, in getting my credit score where it needed to be. Thank you!
Jim Somerville
Devon went above and beyond to work with us in getting mortgage approval. Very friendly and professional and we would highly recommend him for anyone seeking a mortgage.
Kimberly Luca
James stands behind his word and the core value of Rocket Mortgage, he stayed in contact throughout the process., he is very professional and knowledgeable, the experience with James was exceptional. I will definitely recommend James and Rocket Mortgage to others, because this was a very smooth experience in the purchase of a home.