Rocket Mortgage - Purchase Team Reviews

Rocket Mortgage Reviews - Purchase Team

Rocket Mortgage - Purchase Team's Reviews

Michelle Week
James was amazing!!! He was encouraging and funny when we were looking for a home. He made our experience quick, easy, and professional. Very personal. James was adamant about keeping us up to date with what was happening with our approval process. Never have had this kind of service with a mortgage company before. I will definitely be sure to tell others about my experience and recommend they ask...James was amazing!!! He was encouraging and funny when we were looking for a home. He made our experience quick, easy, and professional. Very personal. James was adamant about keeping us up to date with what was happening with our approval process. Never have had this kind of service with a mortgage company before. I will definitely be sure to tell others about my experience and recommend they ask for James.Read MoreRead Less
Nigel Swilley
If I could give Brandon more stars I would. This guy seemed to always answer the phone when I called and if he didn't I wouldn't worry because I KNEW he would be calling me back shortly. His customer service skills are unbelievable! I was so worried about the whole process but he calmed me. I could write a book about how great Brandon was, and I couldn't write one sentence complaining. Hopefully ...If I could give Brandon more stars I would. This guy seemed to always answer the phone when I called and if he didn't I wouldn't worry because I KNEW he would be calling me back shortly. His customer service skills are unbelievable! I was so worried about the whole process but he calmed me. I could write a book about how great Brandon was, and I couldn't write one sentence complaining. Hopefully Rocket Mortgage can get more employees like him. He is the best! 10 star kind of guyRead MoreRead Less
Camille Maner
He was fantastic! Prompt with responses, clear on what was expected and handled my home purchase with care. Highly recommend him.
Lori Riley
Very helpful, friendly and efficient. I appreciated working with such great people in getting my loan as I was nervous. The process was a pleasurable experience. Thank you
Rob Wilson
Ryan was an excellent communicator and provided excellent follow-up. Pleasure to work with!
Peter Rhyne
I can honestly say that I have never been more impressed with someone's level of service than the service Cheryl Buss gave to us. She was proactive. She left no stone unturned to find the best solution for us. And my goodness was she responsive - absolutely the best. I almost feel like she is part of our family now, because she really took the time to develop a relationship that made my wife and ...I can honestly say that I have never been more impressed with someone's level of service than the service Cheryl Buss gave to us. She was proactive. She left no stone unturned to find the best solution for us. And my goodness was she responsive - absolutely the best. I almost feel like she is part of our family now, because she really took the time to develop a relationship that made my wife and me very comfortable through what could have been a very stressful situation. I would absolutely without a doubt recommend Cheryl's services to anyone, and I already have. :)Read MoreRead Less
Sherry Callan
I bought my first home at age 18, I am in my fifties now. I've had many home mortgages ( 3 currently ) With each mortgage came a different experience . This was by far the most pleasant stress free transaction to date. Charles did an outstanding job. Returned all calls , answered all questions with utmost proficiency. I never had a worry, I was in good hands.
Thank you Charles
Pierre-yvan Desparois
Brandon is an achiever in the sense that he means what he states. Although our condo had some issues in terms of legal, building etc. Brandon patiently stood by to achieve the loan under acceptable conditions imposed by the underwriters. When my loan was finally closed he came back 2 months later with a better rate of which I thought he forgot - But he didn't and refinanced at a better rate with ...Brandon is an achiever in the sense that he means what he states. Although our condo had some issues in terms of legal, building etc. Brandon patiently stood by to achieve the loan under acceptable conditions imposed by the underwriters. When my loan was finally closed he came back 2 months later with a better rate of which I thought he forgot - But he didn't and refinanced at a better rate with minimal cost. He stood by his word, Pierre-Yvan DesparoisRead MoreRead Less
Beverly Tinsley
Ray was very helpful and answered all my questions and I had a lot! He made the whole experience very pleasant. If I had to go through the process again, I would want to start with Ray.
Christopher Jaggie
Very pleasant to deal with- the deal didn't change throughout the process and in the end everything went very smoothly. On the one hand, the constant daily phone call updates were a little tiresome, but it was better than the alternative and other local brokers who were difficult to get a hold of.