Rocket Mortgage - Purchase Team Reviews

Rocket Mortgage Reviews - Purchase Team

Rocket Mortgage - Purchase Team's Reviews

Originals 3dot
Cassandra was terrific. Second time Ive worked with Rocket and this time with her expertise and attention to detail we were able to close in record time in my experience. I will definitely, be in touch again in the furture. Thank you again!!
Wahl Family
Jon has been extremely responsive, patient, and an amazing teammate to work with. He is completely vested in our situation and trying to help us find the best scenario for our needs. He has a lot of expertise and tips, and takes a proactive approach so that we are well prepared to make the best offer on a home.
Patrice Achu
I didn’t have a very good experience working with Tony. At the initial stage of the process, he was helpful. He took over my file from a previous agent but wasn’t very flexible in assisting me with changes of what was promised me by the previous agent. Also most notable was that Tony did not notify me when interest rates started to go up. He reached out twice and only asked me if I wanted to lock ...I didn’t have a very good experience working with Tony. At the initial stage of the process, he was helpful. He took over my file from a previous agent but wasn’t very flexible in assisting me with changes of what was promised me by the previous agent. Also most notable was that Tony did not notify me when interest rates started to go up. He reached out twice and only asked me if I wanted to lock my rate but never did he let me know that interest rates were on the rise. I only found out a couple weeks before closing when I wanted to lock my rate that interest rates had gone up considerably, costing me significantly more in closing costs as well as monthly payments! I understood that Tony does not control the market interest rates, but I at least expected a heads up to let me know that rates were going up so that I could lock. My overall experience was significantly impacted by this to the negative. I am not happy.Read MoreRead Less
Tony Pearce
Reply from Tony Pearce:

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through ...Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. I understand that you spoke with our Client Relations team regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the future.Read MoreRead Less

Josh Reive
Shane is not only great to work with on a personal level. But he works very hard for you and your family to get the best rates possible. Super informative and knows his stuff. Thanks Shane!
Nathalie Hackett
Ali is very professional, knowledgeable and responsive. He made the mortgage application process a breeze. This was the easiest property purchase experience I have ever had, thanks to Ali and his team. Five stars all of the way.
Melani Crosby
I had the pleasure of working with Ramsin for a mortgage consultation, and I couldn't be more impressed! The experience was smooth, educational, and extremely transparent. He took the time to thoroughly explain my options, answered my questions, and made sure I understood the process. What I really appreciated was the honesty—there were no sales tactics, just clear, straightforward advice. The ...I had the pleasure of working with Ramsin for a mortgage consultation, and I couldn't be more impressed! The experience was smooth, educational, and extremely transparent. He took the time to thoroughly explain my options, answered my questions, and made sure I understood the process. What I really appreciated was the honesty—there were no sales tactics, just clear, straightforward advice. The consultation thorough and I now feel confident about the next steps. Highly recommend Ramsin for anyone looking for expert, no-pressure mortgage advice!Read MoreRead Less
Jeff Malkasian
Matthew was a great advocate for us with a challenging property. He made it happen and communicated well along the way. So thankful he was on our team.
Jenifer Stephens
Roberto was very knowledgeable and easy to work with ! He was efficient and helped me improve my score in no time. Thanks Roberto !!
Eduardo Reyes
Branden was wonderful to work with and helped us immensely along the way. He took the time to explain the process and offered assistance along the way. He helped not only in the approval and closing but also helped us with the resources to make our purchase seemless & smooth. Strongly recommend him and would definitely use him in the future if we ever decide to buy again or refinanced. He is ...Branden was wonderful to work with and helped us immensely along the way. He took the time to explain the process and offered assistance along the way. He helped not only in the approval and closing but also helped us with the resources to make our purchase seemless & smooth. Strongly recommend him and would definitely use him in the future if we ever decide to buy again or refinanced. He is very professional and has the utmost patience!Read MoreRead Less
Kelly Torres
Thank you Denise for all your help. As first time home buyers in California we felt like we were well taken care of by you throughout the process. We are very pleased and happy.