Rocket Mortgage - Purchase Team Reviews

Rocket Mortgage Reviews - Purchase Team

Rocket Mortgage - Purchase Team's Reviews

Reed Blalock
Working with Sam was a horrible experience from his deceptive intro rate to the jacked up rate that we closed at. Do yourself a favor and go to a local bank where a person has to look you in the eye to sell a line of BS.
Sam Hartman
Reply from Sam Hartman:

I wanted to respond to your review first, by expressing my regret in falling short of meeting the expectations we initially discussed, and second, to stress that it was not my intent to leave you feeling this way. As a Licensed Expert it is my top priority to set my clients up for success. I truly apologize if there was an opportunity where I could have better assisted you through any changes that...I wanted to respond to your review first, by expressing my regret in falling short of meeting the expectations we initially discussed, and second, to stress that it was not my intent to leave you feeling this way. As a Licensed Expert it is my top priority to set my clients up for success. I truly apologize if there was an opportunity where I could have better assisted you through any changes that took place. Please know I am here for you in the futureRead MoreRead Less

Cvteeple
Went through TWO mortgage bankers before being referred to Ben. He has been fast and organized. Definitely knows what he’s doing and that every situation is different. He had everything I needed worked out in 7 business days. He knows who to call and what to do, just follow his lead! I highly recommend Ben. Excellent communication! Thank you Ben for all of your help!
Patrick Mayville
Have now worked with Sam twice for two different Loans. He does a great job walking you through the process and all the options. Also, he multitasks very well, he will get your papers in order and coach his wife through child labor!!! At the same time!!! Great Job, and Congrats on the new Baby!!!
Nathaniel Suber
When my original Banker had to step away for personal reasons, Dan stepped up helped me closing with great professionalism and courtesy
Narasu
Dan was a constant professional throughout the process, and made closing smooth.
Gloria West
Thank you Emma! You were great!
Alan MacFarlane
This is the fourth time I have worked with Matthew as a mortgage lender, and I have nothing but praise for all aspects of the home process. He helped us buy a home, then refinance the home a few years later, then sell the home, buy a different home in another state, and then sell that home. Finally, we just completed our last move, financed by the guiding genius of Matthew, such that he not only ...This is the fourth time I have worked with Matthew as a mortgage lender, and I have nothing but praise for all aspects of the home process. He helped us buy a home, then refinance the home a few years later, then sell the home, buy a different home in another state, and then sell that home. Finally, we just completed our last move, financed by the guiding genius of Matthew, such that he not only helped finance the home we closed on last week, but he also did so in a thoughtful fashion which will save us thousands of dollars, not just on the purchase. I think it has been 10 years that I have worked with him, and I have no hesitation about giving him my top praises. Many bankers and lenders seem to be of the opinion that they are "doing us a favor" but Matthew always turned it around and did favors for us. Maybe, if the markets are favorable, he can help refinance this home at lower rates in a few years. But this is our LAST home, so I am sorry (sort of) to report that I doubt he will help us sell or buy any additional homes. My financial gratitude to Matthew extends beyond any expected apogee, and I don't see how he could work any harder or more effectively or FRIENDLY. Our thanks to him for his work, well above and beyond the "call of duty." Thank you, Matthew!!!Read MoreRead Less
Phoenix Braxton
Jerry is the best loan officer in the business. I work for a home builder and we have a partnership with Jerry for whenever we need to work miracles. I have seen him close loans quicker and more efficiently than I thought possible. I use Jerry personally and will continue to for every loan I take.
Donald Sexton
I would highly recommend Dylan, especially for first time buyers. He was complete, transparent and stayed with us from the application to the closing. Very streamlined and smooth process.
Donald Sexton
I would highly recommend Dylan, especially for first time buyers. He was complete, transparent and stayed with us from the application to the closing. Very streamlined and smooth process.