Rocket Mortgage - Purchase Team Reviews

Rocket Mortgage Reviews - Purchase Team

Rocket Mortgage - Purchase Team's Reviews

Janice Ortiz
Andreas was extremely helpful and knowledgeable. He helped me each step of the way. He was always available for all my questions. I would definitely request Andreas when I am ready to refinance.
Holly Kish
Joe was incredible! Very responsive and involved with my process. He was patient and proactive and made a stressful time so much easier on me!
Mariela Suescun
Working with Jose was a true pleasure. He answered our many questions on the front end and walked us through the process. We are pleased with the rate and terms we received and highly/happily recommend him!
Dale Serisis
Bridgett has always been professional and knowledgeable in every area of lending. Bridgette's energy was electrifying. I would highly recommend her for any of your mortgage needs. Bridgett is very knowledgeable, professional, and very dedicated to her work. It was a pleasure working with her.
Tiffany Daniels
Ray had a verified approval done within 24 hours for my clients offer. He also contacted the listing agent to verify financing which strengthened our offer. Ray handled financing while I hit the road and showed our clients 7 homes. We were under contract within one week :) As a real estate agent, I highly reccommend working with Ray for your clients financing needs.
Robin Williams
Shiraz was pivotal in making my home purchase a success. He was efficient, easily accessible, knowledgeable and patient. From start to finish was smooth and stress-free thanks to Shiraz!
Marc Thompson
My mortgage process with Quicken Loans was an absolute disaster. There was zero sense of urgency from the team, leading to significant delays, including missing our original closing date. The failure to manage disclosure timelines and verify my employment and points in a timely manner added unnecessary stress to the process.

Furthermore, I had a credit that I requested to be applied towards ...My mortgage process with Quicken Loans was an absolute disaster. There was zero sense of urgency from the team, leading to significant delays, including missing our original closing date. The failure to manage disclosure timelines and verify my employment and points in a timely manner added unnecessary stress to the process.

Furthermore, I had a credit that I requested to be applied towards closing costs, but this was never utilized. Despite raising these concerns during the process, they were completely ignored.

A credit was also disclosed to the sellers realtor causing them to come to us to ask for compensation due to the delay. This experience has left me highly dissatisfied, and I will never be using Quicken Loans again. I am in the process of filing formal complaints with every relevant regulatory body.Read MoreRead Less
Brian Lindow
Reply from Brian Lindow:

Thank you for taking the time to leave a review. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you. I understand that you spoke with our Client Relations team regarding the concerns mentioned. Please know I will be available if given the opportunity...Thank you for taking the time to leave a review. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you. I understand that you spoke with our Client Relations team regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the future.Read MoreRead Less

Toni Mcqueen
Paul worked with me and my husband's schedule. He was so creative on ways to get our loan thru. I would give Paul 10 stars if it was avalable. He was available jumped thru any hoops we needed to get this loan done. He is the best loan person we could of ever worked with.
Ann Barfield
It was really Great working with Justin. He walked me through the processes & assisted me with all the questions and concerns of home buying. He assisted me with No Worries attitude! Thank You Justin for all your hard work and helping me survive tropical storm Alberto and hurricane Beryl! LOL!
Kaitlyn Warren
We had the BEST experience using Shane. He made everything so easy and simple. He was always available when I had questions, always kept us informed about what was going on, and actually ended up saving us a ton of money. We had been looking for a home on and off for two years and have worked with other lenders in that time frame and Shane has by far been the best !