Rocket Mortgage - Purchase Team Reviews

Rocket Mortgage Reviews - Purchase Team

Rocket Mortgage - Purchase Team's Reviews

Ric Shaffer
Jessa was amazing to work with. She provided phenomenal communication, was always energetic and friendly, and was a pleasure to work with throughout the process.
Martin Liebstein
Angela did not inform the cost of running credit scores to me until I asked. She did not inform that consumer credit scores and mortgage loans do not go together either. The interest rates, while I understand are not decided by her, were changed (higher of course) to me the day I decided to lock the loan in, despite having the highest score a person could have (top tier). I am not satisfied with ...Angela did not inform the cost of running credit scores to me until I asked. She did not inform that consumer credit scores and mortgage loans do not go together either. The interest rates, while I understand are not decided by her, were changed (higher of course) to me the day I decided to lock the loan in, despite having the highest score a person could have (top tier). I am not satisfied with the received service.Read MoreRead Less
Angela Ulloa
Reply from Angela Ulloa:

I wanted to respond to your review first, by expressing my regret in falling short of meeting the expectations we initially discussed, and second, to stress that it was not my intent to leave you feeling this way. As a Licensed Expert it is my top priority to set my clients up for success. I truly apologize if there was an opportunity where I could have better assisted you or provided you with a ...I wanted to respond to your review first, by expressing my regret in falling short of meeting the expectations we initially discussed, and second, to stress that it was not my intent to leave you feeling this way. As a Licensed Expert it is my top priority to set my clients up for success. I truly apologize if there was an opportunity where I could have better assisted you or provided you with a better explanation in the end. I assure you that I am certainly here for you in the future, if given the opportunity.Read MoreRead Less

Marcus Parks
Ms.Andrea is the best top notch service. I just love her it was a long 8 months but we made it. This is Marcus your favorite client by the way.

Thanks !
Michael Lotze
Raymn is a very important part of what makes Rocket Mortgage excel. The Home Buying process is so streamlined and stress free with Rocket. We had a deal fall through - due to issues with the property, and Raymn stuck with us. Once we had found a better property, he was standing by to get us squared away with the new paperwork.
He was always available. Since we were in earnest to make a purchase...Raymn is a very important part of what makes Rocket Mortgage excel. The Home Buying process is so streamlined and stress free with Rocket. We had a deal fall through - due to issues with the property, and Raymn stuck with us. Once we had found a better property, he was standing by to get us squared away with the new paperwork.
He was always available. Since we were in earnest to make a purchase (our current home was already under contract) he was very prompt in his turnaround of our submissions.
Raymn definitely made what could have been a costly and stressful situation - go so smoothly. It was almost surreal.
I can't say enough to express how happy my wife and I are with our experience.
We're getting close to retirement age, so I see one more home purchase in our future. I have no doubt who I'm going to call when that time comes.
Thank you, Raymn!Read MoreRead Less
Tina Clark
Jordan was extremely responsive and made the whole process easy and stress free!
Toli Papachristopoulos
Here I was full of doubt and questions of how to go about getting started into buying a home. I stumbled upon Erick that with a sense of humor he assured me that things are not as bad as I thought. Well that was the best connection I have ever had with anyone especially online. All of a sudden here I was along side with a friend somehow that I wasn't planning of having, but here he was. What a ...Here I was full of doubt and questions of how to go about getting started into buying a home. I stumbled upon Erick that with a sense of humor he assured me that things are not as bad as I thought. Well that was the best connection I have ever had with anyone especially online. All of a sudden here I was along side with a friend somehow that I wasn't planning of having, but here he was. What a relief when I had questions and he was always there to shed light in everything.
Thanks to Erick's guidance and patience I Managed to undergo all aspects of the rocket mortgage facets and come out victorious in my own way that I had accomplished all tasks needed to become a new homeowner. All personnel was great, nut Erick proved to be above and beyond great to my eyes. He is my go to guy when things change and I need another advice in financing. I am sure Erick will always be the one to take care of what is needed to make everything perfect in the near future.
Thank you ErickRead MoreRead Less
Hunter Brink
Geoff was great. Very helpful, patient, and understanding. Would not have made it through process without him. Glad he was who answered my call!
Kywong Mcintyre
Justin has been awesome from the day he introduced himself. When myself and wife got discouraged he pushed us to submit that paperwork and assured us the team is working hard for us behind the seen and he sure was as myself and wife has closed on our forever home. We're greatful to you and the rocket mortgage team. Can't forget Andrew Berlin. HUG AND SMILES
Jasmine Byrd
Freddy was very friendly and responsive. He made for a successful quick close. Highly recommend!
Late Lawson
I had the pleasure of working with Jordan during my home buying journey, and I couldn't be more grateful for his incredible support. From the very beginning, Jordan took the time to thoroughly explain each step of the loan process, ensuring I felt confident and informed every step of the way. His patience, professionalism, and genuine willingness to answer all my questions made what could have ...I had the pleasure of working with Jordan during my home buying journey, and I couldn't be more grateful for his incredible support. From the very beginning, Jordan took the time to thoroughly explain each step of the loan process, ensuring I felt confident and informed every step of the way. His patience, professionalism, and genuine willingness to answer all my questions made what could have been a stressful experience much smoother. Thanks to Jordan's expertise and dedication, I was able to secure my dream home with ease. I highly recommend him to anyone looking for a knowledgeable and caring loan expert.Read MoreRead Less