Rocket Mortgage - Purchase Team Reviews

Rocket Mortgage Reviews - Purchase Team

Rocket Mortgage - Purchase Team's Reviews

Kate Sullenger
Tom was an absolute pleasure to work with! My husband and I are first time homebuyers and had a lot of questions about the process of pre-approval and estimating mortgage costs. Tom really spent the time to get to know us and our long-term goals, making insightful recommendations and offering unique angles to think about our financing options. While we didn't ultimately end up using Rocket ...Tom was an absolute pleasure to work with! My husband and I are first time homebuyers and had a lot of questions about the process of pre-approval and estimating mortgage costs. Tom really spent the time to get to know us and our long-term goals, making insightful recommendations and offering unique angles to think about our financing options. While we didn't ultimately end up using Rocket Mortgage as our lending provider, Tom was an advocate throughout the entire process and was genuinely excited about where we landed. He's excellent at his job, but more importantly, he's an excellent human. 10/10 highly recommend!Read MoreRead Less
Maisha L.
Marcus is awesome!!! He was so patient with me, and extremely helpful. Any small question I had, he had an answer. I closed on Halloween, and this was my first home. I'm so happy that I had Marcus there to help me every step of the way!
Also, he's a "Monday" person lol, sometimes I needed that great mood that he kept, to boost mine!!! Thank you Marcus 😊
Ali Joy
I cannot begin to explain how much we adore Mike Gunn. After a disastrous experience with another bank that cost us a home we loved, we were at square one again. We filled out a pre qualification with rocket just to have one to submit offers but fully intended to go local until we got to know Mike. We felt so comfortable and he was always available to help. Like, Saturday at 11:00 at night talking...I cannot begin to explain how much we adore Mike Gunn. After a disastrous experience with another bank that cost us a home we loved, we were at square one again. We filled out a pre qualification with rocket just to have one to submit offers but fully intended to go local until we got to know Mike. We felt so comfortable and he was always available to help. Like, Saturday at 11:00 at night talking to us for 45 minutes because we had a question. He also was trapped in a literal hurricane with no power and still texted me back and got on with the person covering his clients for a few days and made sure things were handled correctly. Which we did not ask or expect! He’s knowledgeable, professional, and he actually fights for you and wants you to have the best deal you can. He even helped us get a lower rate a few days before close. Rocket also matched or beat every single local rate. Their online system is extremely helpful if you are like me and need to micromanage where you are in the process. It helps you know exactly where you are and what you have left.

I would highly highly recommend Mike Gunn to anyone. Not only is he a great loan officer but he seems like a good person who genuinely cares. If he was local we would’ve baked him a cake the size of a house for all of his help and support. We hope to work with him again in the future on a refinance.Read MoreRead Less
Lacey Allen
David was fantastic to work with! He was highly responsive, forthcoming, and sought out answers to all of my questions. I highly recommend working with David!
Jason Keim
Helped us hit our credit score goals. Thanks Shaun.
Shane Russell
Ryan was very responsive and helpful throughout the process. He was always making sure that he could give me the best information and advice for both the loan application but also the other details such as house hunting and even contract work. Ryan often reached out to make sure he was doing all he could to make the process as simple as possible while making sure I knew what was going on. ...Ryan was very responsive and helpful throughout the process. He was always making sure that he could give me the best information and advice for both the loan application but also the other details such as house hunting and even contract work. Ryan often reached out to make sure he was doing all he could to make the process as simple as possible while making sure I knew what was going on. Definitely a pleasure to work with!Read MoreRead Less
saurin shah
Rosa, where do I begin, I believe Rosa works for her customer and guide them to the best possible options and being very transparent. I thoroughly enjoyed working with her and I would recommend her over and over again to friends and family.
Thanks Rosa for an amazing customer service and educational instruction.
Steve FitzWilliam
Complete mess dealing with Rocket.
Travis Wilson
Reply from Travis Wilson:

Dear Mr. Fitzwilliam,

Thank you for your review. As a Licensed Expert it is my priority to meet your loan goals. I strive to help my clients achieve financial stability by providing the best offer I can. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better, or if there was a misunderstanding. I saw that you were able to speak with our ...Dear Mr. Fitzwilliam,

Thank you for your review. As a Licensed Expert it is my priority to meet your loan goals. I strive to help my clients achieve financial stability by providing the best offer I can. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better, or if there was a misunderstanding. I saw that you were able to speak with our Client Relations team regarding your concerns. Please let me know if there is anything I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less

Rafiul Rasel
I had a fantastic experience working with Tom as my mortgage advisor. He was incredibly knowledgeable, patient, and thorough, guiding me through every step of the process. Tom took the time to explain my options and helped me secure a great rate that fit my budget. His professionalism and dedication made the entire experience stress-free and enjoyable. I highly recommend Tom to anyone looking for ...I had a fantastic experience working with Tom as my mortgage advisor. He was incredibly knowledgeable, patient, and thorough, guiding me through every step of the process. Tom took the time to explain my options and helped me secure a great rate that fit my budget. His professionalism and dedication made the entire experience stress-free and enjoyable. I highly recommend Tom to anyone looking for a mortgage advisor who truly cares about their clients!Read MoreRead Less
Cindy C
I was so hesitant to start the process because I didn't think i could do it. I am so thankful that I called Rocket Mortgage and Levy answered. Levy walked me through every step and took every call I made. He took the time to explain the process to me so that i could understand. I can't believe that i am now a home owner! It was just that easy.