Rocket Mortgage - Purchase Team Reviews

Rocket Mortgage Reviews - Purchase Team

Rocket Mortgage - Purchase Team's Reviews

Marc Thompson
My mortgage process with Quicken Loans was an absolute disaster. There was zero sense of urgency from the team, leading to significant delays, including missing our original closing date. The failure to manage disclosure timelines and verify my employment and points in a timely manner added unnecessary stress to the process.

Furthermore, I had a credit that I requested to be applied towards ...My mortgage process with Quicken Loans was an absolute disaster. There was zero sense of urgency from the team, leading to significant delays, including missing our original closing date. The failure to manage disclosure timelines and verify my employment and points in a timely manner added unnecessary stress to the process.

Furthermore, I had a credit that I requested to be applied towards closing costs, but this was never utilized. Despite raising these concerns during the process, they were completely ignored.

A credit was also disclosed to the sellers realtor causing them to come to us to ask for compensation due to the delay. This experience has left me highly dissatisfied, and I will never be using Quicken Loans again. I am in the process of filing formal complaints with every relevant regulatory body.Read MoreRead Less
Brian Lindow
Reply from Brian Lindow:

Thank you for taking the time to leave a review. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you. I understand that you spoke with our Client Relations team regarding the concerns mentioned. Please know I will be available if given the opportunity...Thank you for taking the time to leave a review. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you. I understand that you spoke with our Client Relations team regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the future.Read MoreRead Less

Toni Mcqueen
Paul worked with me and my husband's schedule. He was so creative on ways to get our loan thru. I would give Paul 10 stars if it was avalable. He was available jumped thru any hoops we needed to get this loan done. He is the best loan person we could of ever worked with.
Ann Barfield
It was really Great working with Justin. He walked me through the processes & assisted me with all the questions and concerns of home buying. He assisted me with No Worries attitude! Thank You Justin for all your hard work and helping me survive tropical storm Alberto and hurricane Beryl! LOL!
Kaitlyn Warren
We had the BEST experience using Shane. He made everything so easy and simple. He was always available when I had questions, always kept us informed about what was going on, and actually ended up saving us a ton of money. We had been looking for a home on and off for two years and have worked with other lenders in that time frame and Shane has by far been the best !
Julie Andrews
Daniel was attentive, personable, prompt, and exactly what I needed on my first home buying journey. I was looking at properties for quite a few months, and I needed him to make updates to my approval letter often and unexpectedly, which he always did extremely quickly. He made sure to be available when I needed him, was never overbearing, and always just the right amount of communicative and ...Daniel was attentive, personable, prompt, and exactly what I needed on my first home buying journey. I was looking at properties for quite a few months, and I needed him to make updates to my approval letter often and unexpectedly, which he always did extremely quickly. He made sure to be available when I needed him, was never overbearing, and always just the right amount of communicative and helpful. I couldn’t have asked for a better experience. Thank you Dan!Read MoreRead Less
Kristy Overbey
Great to work with and pleasant to speak with. Would definitely recommend her help to anybody else.
Erica Horst
I had the pleasure of working with Larry for a little over a year. My first time purchasing a 2 flat. Larry went above and beyond helping me. He never gave up on me throughout this long process. When I make another property purchase Larry will be the one I call. I would recommend Larry to anyone, he will get the job done anyway possible. Thank you Larry for helping me understand and being ...I had the pleasure of working with Larry for a little over a year. My first time purchasing a 2 flat. Larry went above and beyond helping me. He never gave up on me throughout this long process. When I make another property purchase Larry will be the one I call. I would recommend Larry to anyone, he will get the job done anyway possible. Thank you Larry for helping me understand and being patient with me every step of the wayRead MoreRead Less
Ian Padrón
Vu and his team were fantastic from start to finish. As a real estate agent I see it all from lenders, and was thoroughly impressed with the ability of his team to hit deadlines, communicate, and be proactive, even on a VA file. Will definitely refer clients in the future, Rocket has really stepped up their game the past few years.
Joshua Velador
Daryn was very concise and made the process really easy. He was easy to get a hold of when needed and answered all my questions.
Lissa Davis
Excellent customer service care provider! She defines and standout completely as a very genuinely caring and Kind person...She is dedicated in helping get the job done to complete the home process....I just love all the care She gave us... I wish there were more representatives like her...She truly was a Pleasure to work with...Hats off Ms. Poppi...you deserve a raise...Thanks