Rocket Mortgage - Purchase Team Reviews

Rocket Mortgage Reviews - Purchase Team

Rocket Mortgage - Purchase Team's Reviews

Chris Borglin
Our home loan process was very smooth, efficient and understandable, in large part due to Timario’s expertise and customer focus. He walked us through all steps, attended to our timeline, and established a strong and helpful relationship with us. All questions, challenges and requirements were met with a can-do attitude and straightforward guidance. I don’t see how it could have been a better ...Our home loan process was very smooth, efficient and understandable, in large part due to Timario’s expertise and customer focus. He walked us through all steps, attended to our timeline, and established a strong and helpful relationship with us. All questions, challenges and requirements were met with a can-do attitude and straightforward guidance. I don’t see how it could have been a better experience.

Thanks, Timario. 5 stars.Read MoreRead Less
Jonathan Rigney
Knowledgeable and offered consistent help through the entire process. Highly recommend 10/10.
Cathy Breithoff
Gina is an amazing, competent, conscientious, hard-working, detail-oriented professional. She always responded quickly and always had the answers to my questions and concerns. The loan process can be a bit daunting (I have owned a few homes) but she made the process seamless and worry-free. Kudos to Rocket for having a A++ team player.
Margaret Nightingale
Aaron was wonderful to work with in a very complex situation. He was always available to answer questions and help.
Kevin Bell
Ming is very knowledgeable and has a great attitude. Thanks much.
Kuan-Cheng Ho
Highly recommend, it was a great experience working with Bryan, Bryan explored all the different options for us and answered all the different questions from us, definitely 5 stars service and I really appreciate.
greg schriefer
Just completed my second transaction with George in six months. He is great . Alsways available with the correct information. I feel that he is very much working for me to provide the highest level of service. I would highly recommend George to anyone.
KHAO S
Leah was amazing to work with she was kind and caring through the whole process. She went above and beyond and when I worked with her she was very professional and she was great with communicating. I loved working with Leah and if I was to do it again I would choice Leah every time.
Tobias L. Simone Jr
I a very disappointed with the rocket experience.We were charged 1/2 point at closing . This resulted in additional $2250 in closing costs. I was told my loan was 0 points. This was deceptive,unethical and an unprofessional customer experience. I feel like this money was stolen from us and want it paid back .
Jacki Thompson
Reply from Jacki Thompson:

Dear Tobias,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high-quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted ...Dear Tobias,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high-quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. I understand that you spoke with our Client Relations team regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the future.Read MoreRead Less

V A.W.
Stephanie is phenomenal! I reached out to her in a panic, I was down to 2 weeks and she and the Rocket team knocked it out of the park!! Even my title company was bragging about how exceptional the team was! The communication, level of service, the paperwork, the promptness, it was all excellence!!! THANK YOU STEPHANIE, MICHELE AND CANDICE!!