Rocket Mortgage - Purchase Team Reviews

Rocket Mortgage Reviews - Purchase Team

Rocket Mortgage - Purchase Team's Reviews

vaughn west
He was very helpful and patient
Jan Quin
Gabriel was so helpful and helped get my credit score higher than he estimated.
Lisa Campbell Robbins
Madyson was very friendly, communicative and informative throughout the whole process. Highly recommend working with her.
Mike Brucken
John was very professional and extremely patient. When the seller dragged his feet, and we had to start all over again, John fought to get us another loan. I would highly recommend John to anyone!!
Michael Neal
Jed is amazing! I have done this a number of times and will keep coming back to Jed with Rocket in the future!
Kathy Crumpler
Overall good experience. Very responsive, kept me abreast of what was happening with the mortgage process.
George Smyrnos
Mary is very helpful and responsive. It was a pleasure working with her.
George Yellich
I am sorry to say our experience for this entire loan was an absolute nightmare. I am not sure it was related to any one person, but the amount of paper work necessary over and over was excessive and it took months
Darrell Meade
Reply from Darrell Meade:

Dear Dr. Yellich,

Thank you for taking the time to review your experience. It is my goal to set you up for success and create a seamless process. It is not our intentions to request unnecessary duplicate documents and we will internally review your loan for potential areas of improvement. I understand that you spoke with our Client Relations team regarding the concerns mentioned. I personally ...
Dear Dr. Yellich,

Thank you for taking the time to review your experience. It is my goal to set you up for success and create a seamless process. It is not our intentions to request unnecessary duplicate documents and we will internally review your loan for potential areas of improvement. I understand that you spoke with our Client Relations team regarding the concerns mentioned. I personally thank you for your time and patience. Please know I am here for you in the future if you have any additional concerns.
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Brad Yoder
Alyssa was AMAZING to work with! She went above and beyond. Super responsive and very helpful and knowledgeable.
Carmen Rosenau
Zack is truly outstanding! Buying our first home was not easy, especially with the loan and mortgage process, but he guided us through every step with patience, clarity, and dedication. From the beginning, he took the time to thoroughly explain every detail, ensuring we fully understood our options and felt confident in our decisions. Regardless of our many questions, Zack was always available, ...Zack is truly outstanding! Buying our first home was not easy, especially with the loan and mortgage process, but he guided us through every step with patience, clarity, and dedication. From the beginning, he took the time to thoroughly explain every detail, ensuring we fully understood our options and felt confident in our decisions. Regardless of our many questions, Zack was always available, responsive, and eager to provide guidance.

His professionalism and deep knowledge made the entire experience smooth and stress-free. He anticipated potential challenges and proactively found solutions, making what could have been an overwhelming process feel seamless. Zack went above and beyond to secure the best possible outcome for us, always keeping our best interests in mind and advocating on our behalf. His ability to break down complex financial concepts into easy-to-understand terms gave us peace of mind throughout the journey.

Beyond his expertise, Zack’s genuine kindness and commitment to helping his clients succeed genuinely set him apart. Thanks to his hard work and dedication, we are now happy homeowners and couldn’t be more grateful. We wholeheartedly recommend Zack to anyone needing expert guidance for their home financing journey. If you’re looking for someone knowledgeable, professional, and genuinely caring about his clients, Zack is the one you can trust.
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