Rocket Mortgage - Purchase Team Reviews

Rocket Mortgage Reviews - Purchase Team

Rocket Mortgage - Purchase Team's Reviews

ankit jain
I worked with Josh for re-financing my house mortgage. Josh and team made process very easy. He was always available and would find out ways to get issue resolved. Thanks Josh!!
Jennifer Huff
Rafaela was fantastic! She was knowledgeable and so helpful. She made the process so easy. It was great working with her.
Dana Flanders
My buyer client used Tom to purchase a home and he was fantastic from the start. His communication is top notch, keeping everyone in the loop every step of the way. He's organized and also has a fantastic team on his side. He always answers emails/calls/texts asap, even on Sunday mornings. I'd recommend going to Tom for any of your financing needs.
Renée White
I found working with Carson to be personable, informative and extremely pleasant. He is very knowledgeable about the loan process, very supportive during the process and very approachable with any questions. I would not hesitate to recommend him with the highest of praise for all of your mortgage needs.
Cobus Swartz
James was always responsive and professional when he worked with us on getting a loan for our house. We always had all the information we needed to make the best decision. Me and my wife highly recommend him.
Steven Harvey
Either he's intentionally deceitful or willfully ignorant. Least transparent communicator I've ever worked with. Talked in circles and rarely answered our questions satisfactorily. Examples of why I'll never work with Andre or Rocket Mortgage ever again:

1). We were told qualified for the lowest rate offered at the time (6.5%). No surprise, our credit rating was 833. It wasn't until we got...Either he's intentionally deceitful or willfully ignorant. Least transparent communicator I've ever worked with. Talked in circles and rarely answered our questions satisfactorily. Examples of why I'll never work with Andre or Rocket Mortgage ever again:

1). We were told qualified for the lowest rate offered at the time (6.5%). No surprise, our credit rating was 833. It wasn't until we got our loan estimate that we found out that we'd have to buy down to that rate for $9,616. Information he failed to tell us at the time we got pre-qualified, presumably so that by the time we found out what the cost was we were too far down the road to switch lenders. Speaking of switching lenders...

2). A week before closing, Andre called me and told me our documents might not clear through Rocket's insanely ridiculous process in time. So I told him that I'd had enough and would be switching lenders (which he knew would cost me thousands of dollars). He called me back not an hour later saying we were good to close. So, I stopped the process of getting pre-qualified by the other bank. Then...

3). Two days before closing I get a call from another person at Rocket explaining that our documents were under scrutiny again and it may take up to three weeks together cleared to close. Andre couldn’t even deliver that news himself, likely because of the tongue lashing he’d gotten from my realtor (possibly the nicest young man on Earth btw).

Horrible experience with him and Rocket in general. I can’t wait to refinance.Read MoreRead Less
Andre HewittAlvarez
Reply from Andre HewittAlvarez:

Dear Steven,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted ...Dear Steven,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. Please know I will be available if given the opportunity to re-earn your trust in the future.Read MoreRead Less

Derek Calloura
As far as I'm concerned, Richard, was extremely knowledgeable, helpful, and took customer service to a new level. If I have to use Rocket Mortgage again, I'm seeking him out.
Zak Keel
Ricky was always easy to get in contact with and took his time answering our questions at every step. He was always very clear when explaining details and never prescriptive about the choices we should make. He definitely made our buying experience much easier.
David Ingemie
very helpful. Does a great job of explaining the different options and is on top of completing the application process in a timely manner.
Renée Ofner
From start to finish, working with Shayla was a pleasure. We called with a question, she answered with the answer we wanted to hear and the next thing we knew, we were closing on our new home. Shayla cheerfully answered all of our questions. I would not hesitate recommending her to anyone looking for a mortgage. I've been working with Rocket for many years now and have no complaints.