Rocket Mortgage - Purchase Team Reviews

Rocket Mortgage Reviews - Purchase Team

Rocket Mortgage - Purchase Team's Reviews

Nancy kalouch
I started my mortgage process with Tyler . He was a very helpful and responsive banker at Rocket Mortgage who made me feel confident in choosing this company.

He got my pre-approval letter ready quickly, which helped me win my offer. He stayed on top of every detail, ensured all documents were ready for underwriting, and was available and responsive throughout the closing process assisting me ...I started my mortgage process with Tyler . He was a very helpful and responsive banker at Rocket Mortgage who made me feel confident in choosing this company.

He got my pre-approval letter ready quickly, which helped me win my offer. He stayed on top of every detail, ensured all documents were ready for underwriting, and was available and responsive throughout the closing process assisting me with the whole ordeal that followed once my documents went to Rocket Mortgage operation team in this big company. i would highly recommend him as he showed to be a true gem with his exceptional positive attitude when working with clients.

unfortunately ii was handed off to another persons from Rocket operation’s ream who were incompetent and inefficient causing a whole week delay in the promised closing date we had initially. we still closed within 35 days but there was no transparency of the painful operation team that caused unnecessary stress and logistical challenges.

While I appreciate the efforts of Tyler and recommend him highly , i would have appreciated if Tyler was my sole point of contact from Rocket throughout the closing process.Read MoreRead Less
Nadine Frisch
We chose Rocket Mortgage for our home purchase, but the experience was frustrating and stressful. Repairs on the seller’s side delayed the loan process so much that our initial loan approval timed out. We had to reapply, which caused my credit score to drop below the required level.

I ended up paying off a debt on a credit card I was trying to reduce, just to raise my score again, which took ...We chose Rocket Mortgage for our home purchase, but the experience was frustrating and stressful. Repairs on the seller’s side delayed the loan process so much that our initial loan approval timed out. We had to reapply, which caused my credit score to drop below the required level.

I ended up paying off a debt on a credit card I was trying to reduce, just to raise my score again, which took extra time and increased closing costs by nearly $1,000. I also had to come up with additional reserves due to the score drop.

The process took four months from signing the purchase agreement to closing. Communication was poor, with many people involved who repeatedly asked for the same documents and seemed unaware of the loan’s status.

Overall, my realtor and I would not recommend Rocket Mortgage based on this experience.Read MoreRead Less
Matthew Vander Zanden
Reply from Matthew Vander Zanden:

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through ...Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. I understand that our our Client Relations team reached out to you regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the futureRead MoreRead Less

Michelle Roberts
She was very easy to work with considering myself having zero knowledge on buying a home. She's helpful,hard working and also compassionate which makes you feel comfortable trusting her. Pleasure to work with! 😊
Rick Nelson
Mike was professional, well organized, and personable.
My wife and I enjoyed working with him very much.
Carla Miller
My home buying experience was extremely challenging, no fault of Jamie or Rocket Mortgage. Jamie and Rocket Mortgage kept me on point. Jamie kept me from getting discouraged and was always ready to help. Rocket Mortgage's process is user friendly and very transparent. The communication is remarkable. I would highly recommend Rocket Mortgage.
Benjamin Lugo
Great experience. And Alex had very good communication which made things very easy. Thanks Alex.
Ronald Ramsey
Brian was an amazing person patient and did the best he could at his job despite the lenders being so difficult Brian made everything as easy as possible thank you Brian appreciate all your hard work you the man
Kayshia Kruger
I’m a first time home buyer and had NO idea what to expect about this process. Darrell and his team far exceeded my expectations. Already using RocketMoney made this experience super seamless. I can’t think of a reason to go anywhere else. Thanks!
Walker Upshaw
Highest level of customer service. Michael went above-and-beyond to make the experience seamless and easy. Would 100% recommend.
Heather Grimm
Raymn is a miracle worker. My father in-law passed away and we had a very difficult confusing situation that Raymn magically solved for us. We ended up purchasing our family property and the entire process was so smooth and seamless. Raymn kept in touch with us every step of the way and made us feel like family not a client. I highly recommend Raymn for all of your mortgage needs, we won't be ...Raymn is a miracle worker. My father in-law passed away and we had a very difficult confusing situation that Raymn magically solved for us. We ended up purchasing our family property and the entire process was so smooth and seamless. Raymn kept in touch with us every step of the way and made us feel like family not a client. I highly recommend Raymn for all of your mortgage needs, we won't be using anyone else and will ne referring everyone to him! Thank you so much Raymn we appreciate you.Read MoreRead Less