Rocket Mortgage - Purchase Team Reviews

Rocket Mortgage Reviews - Purchase Team

Rocket Mortgage - Purchase Team's Reviews

Keren Sharabi
Thank you Cody for a smooth and professional process. Cody was very efficient, organize, respectful, and did EVERYTHING he could to make sure we feel less stressed. Thank you again Cody!
Brandi Tompkins
Laura dropped the ball on me during the process with not communicating clear deadlines, causing me to have to start the whole entire process over again. Also, in the beginning she gave a false approval status. Due to her failure and lack of communication, she set me back months in the process. I would advise Laura to work on better and more effective communication and transparency.
After this ...Laura dropped the ball on me during the process with not communicating clear deadlines, causing me to have to start the whole entire process over again. Also, in the beginning she gave a false approval status. Due to her failure and lack of communication, she set me back months in the process. I would advise Laura to work on better and more effective communication and transparency.
After this incident, I worked with James Pazarena and and Nicholas who were absolutely amazing and a joy to work with to say the least!Read MoreRead Less
Laura Millard
Reply from Laura Millard:

Dear Brandi,

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you . I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, and I sincerely apologize if I fell short in any way. I see that you were able to ...Dear Brandi,

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you . I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, and I sincerely apologize if I fell short in any way. I see that you were able to connect with our Senior Research Team regarding your experience. I will keep your feedback in mind, moving forward, to ensure I’m providing future clients with better expectations. Please know I will be available if given the opportunity to work with you in the future.Read MoreRead Less

Ryan Skone
Fantastic experience working with Jose. I was a first time home buyer and he understood this and helped me fully understand everything that we were doing and provided any and all help I needed. Very responsive and clearly demonstrates that he is there to make it work for you. Highly recommend working with Jose if you are a first time buyer or not.
Dariel Rivera
Mouhamed Ali was great from start to finish. He made the process as easy as possible. With buying my first house a lot of things were new to me and he answered each and every one of my questions. He had amazing communication skills and did his best to get me everything I needed. I couldn’t have asked for a better experience in such a stressful situation as he fought every step of the way to make ...Mouhamed Ali was great from start to finish. He made the process as easy as possible. With buying my first house a lot of things were new to me and he answered each and every one of my questions. He had amazing communication skills and did his best to get me everything I needed. I couldn’t have asked for a better experience in such a stressful situation as he fought every step of the way to make sure everything went as smooth as possible. If you’re looking for someone who cares just as much as you do in this process this is your guy.Read MoreRead Less
Tonya Wilder
He was great very knowledgeable and courteous
Cole Booghier
AB was awesome answered all my questions and was available when I needed him. He explained all the numbers for everything to me in a simple way.
Blair Hayes
Jaqlyn was wonderful all throughout the transaction, and I really enjoyed working alongside her to get our client into a home. She was very professional, easy to reach and very helpful all along the way!
Janet Day
Working with Steve was phenomenal. He made the process of buying a house as easy as possible. I expected a much longer process, but Steve streamlined all the requirements and simplified the whole house buying process.

Thank you Steve for keeping this process fun and exciting for my family.
Susan Baca
Moe is awesome. So helpful, quick to answer questions and keep us notified. I couldn't ask for more.
Daniela Jimenez
I am currently working with Craig, and I am very impressed with his service. From the start, he has been incredibly attentive and always make my client and I feel like a top priority. No matter the time or day, he is always available to answer my questions and address any concerns I have.

Craig's friendly demeanor and positive attitude make the entire process enjoyable and stress-free. He ...I am currently working with Craig, and I am very impressed with his service. From the start, he has been incredibly attentive and always make my client and I feel like a top priority. No matter the time or day, he is always available to answer my questions and address any concerns I have.

Craig's friendly demeanor and positive attitude make the entire process enjoyable and stress-free. He demonstrates exceptional diligence, ensuring every detail is meticulously handled and every step of the process is clearly explained.

Thanks to their hard work and dedication. I highly recommend Craig to anyone in need of a mortgage loan officer who truly goes above and beyond for their clients.Read MoreRead Less