Rocket Mortgage - Purchase Team Reviews

Rocket Mortgage Reviews - Purchase Team

Rocket Mortgage - Purchase Team's Reviews

Danette Castillo
Tony did an amazing job helping me, it was fast and easy!
JimboJangles !
David was super knowledgeable,very friendly to work with, very chill and laid back guy. He does the most to assist you along your journey. Really glad to have worked with and having had many conversations appreciate the time he put in and things he did behind the scenes. Never missed a beat amd even when i never personally asked was on top of things before i ever had to call. Thanks for all you do...David was super knowledgeable,very friendly to work with, very chill and laid back guy. He does the most to assist you along your journey. Really glad to have worked with and having had many conversations appreciate the time he put in and things he did behind the scenes. Never missed a beat amd even when i never personally asked was on top of things before i ever had to call. Thanks for all you do david wishing you the best.Read MoreRead Less
Tara Sramek
Nate took over our account for someone who went on leave. His follow up was terrible and he ignored phone calls. While the issue that occurred was not his fault he did not care to help us get it resolved. Ultimately we were able to get a hold of someone to help but we were not impressed with Nate giving us bad news and then failing to followup as he indicated he would.
Nate Galindo
Reply from Nate Galindo:

Dear Tara,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted ...Dear Tara,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you. I understand that you spoke with our Client Relations team regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the future.Read MoreRead Less

John Leonard
Amazing! Just amazing! Ramsin was always quick to respond to any questions me and my wife had. He was always just amazing through the whole experience!
Preston Heinen
I had a wonderful experience with Marc! He was patient, friendly, and responded to emails/calls in a timely manner. He really made the whole mortgage process easy and less stressful. Highly recommend Marc and the whole Rocket mortgage team!
Bruce Vierck
All great. Marcello and the team made things easy and fast.
Rebecca Fletcher
Jon was fantastic! The whole Rocket Team had my back through the entire process. It was a pleasure working with Rocket and Jon was 100% reliable, knowledgeable and friendly! I highly recommend Rocket for anyone in the market!!
Chris Tilles
Great to work with and great communication with clients as well as myself. Would definitely recommend to someone looking for a reliable and trustworthy person to help guide them through the process.
Dominic Palazzo
Michael was a fantastic resource for me. I needed to raise my credit score quickly, Michael developed a plan and communicated with me along the way. I was impressed and appreciated his effort towards my situation. Michael was a blessing.
Bob Holland
Very Professional and a pleasure to work with.