Alan Isham

Cleveland, OH

NMLS 34162

Triple Crown Banker

Alan's Reviews

Taylor Webster
Alan was knowledgeable and most of all a constant professional during my refinance. Wish I could get this level of service every where I went!
Jan D'Meo-Townley
It was a pleasure working with Alan who is very knowledgeable, professional, and patient with all my questions. I would recommend him to anyone I know looking for a mortgae or refinance.
Jimmy Printwear
Alan was a great help. Answered any question and concerns with transparency and no funny business. Definitely made the process very comfortable.
John Monath
It was like dealing with someone who was ready from a script and when I asked questions it was resolved to going back to read from a script. Very unhappy with the company as a whole. Started back in June and closed in October due to them not taking care of verifications and other verificationsrunning out due to the slow pace.
Alan Isham
Reply from Alan Isham:

Dear John,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted ...Dear John,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you. I understand that you spoke with our Client Relations team regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the future.Read MoreRead Less

Moira Barrantes
Alan walked me thru all the details with clear language. From first phone call all the way thru to this morning's closing, Alan remained in contact and answered all my questions, even the ridiculous questions I might have had at the beginning. Certainly there are no questions at all about quality of customer service Alan provided.
Katie Lynn
Alan was absolutely wonderful! He was available whenever we needed assistance and made the process go so incredibly smooth!!
Bill Smith
My wife and I recently refinanced our home through Rocket Mortgage. We needed to mitigate the financial hardship caused by her loss of employment during this pandemic. We hoped to refinance our home for a lower payment. I contacted several lenders who typically offer preference to veterans. We could not qualify with any of those lenders due to the loss of my wife's income. Fortunately for us, I ...My wife and I recently refinanced our home through Rocket Mortgage. We needed to mitigate the financial hardship caused by her loss of employment during this pandemic. We hoped to refinance our home for a lower payment. I contacted several lenders who typically offer preference to veterans. We could not qualify with any of those lenders due to the loss of my wife's income. Fortunately for us, I just happened to reach Alan Isham when I called Rocket Mortgage to see if we could refinance with them. Alan assured me that in spite of our financial standing, he would do everything possible to get us qualified.

Alan went right to work getting our application started, while helping me to gather critical information. He maintained constant communication and routinely kept me updated on the status. He took numerous calls from me at his home to answer questions and offer guidance. He treated us as if we were his only clients. Alan managed not only to get us qualified but he got us an incredibly low interest rate that significantly reduced our mortgage payment. This was a tremendous blessing that provided immediate financial relief. Alan Isham is not just a consummate professional. He sincerely cares about helping people and treats everyone of his clients as family.

You will not find a better agent to help with your financial needs than Alan Isham!

Sincerely

Lewis Hart

USMC/USCG Ret.Read MoreRead Less
Laura Alcoriza
Alan was extremely professional, helpful and patient. He guided me through all the steps and I finally closed!!
Kayce Fitzpatrick
Alan was such a wonderful person to work with. He was so friendly and went above and beyond to make my refinance an easy and seem less process. I did not move forward with the refinance due to external siting circumstances, but would highly recommend Alan to others needing a home mortgage or refinance. Will definitely save his contact info for futire use!!
Rod Hawker
Alan was responsive when I needed to talk to him. He handled my questions well and worked hard to answer all my questions. This is the 2nd time I've worked with Alan and he's given me good service both times.