Alex Zeoli

Detroit, MI

NMLS 1237857

Triple Crown Banker

Alex's Reviews

Alice Sun
Prompt response from Alex each time we had a question. He searched for different alternative options so we can make sound decision. Very happy with our refinance experience.
Victoria Sarkar
Alex was excellent. The only issue with the closing was that he was not in the office to solve a discrepancy in the refinance papers. Others could not fix the problem because they were not familiar with our loan. So we had to wait until he got back before the issue could be resolved. This delayed the closing by a few days; not a problem for us.
Greg Nattier
He was very good banker he did a good job
Todd Winski
Alex was very knowledgable and very professional the way he handled my loan process.
Julio Cueva
Alex was clear and direct during the whole process or refinancing my house. He was always reachable and ready to assist, I'll definitely recommend his services.
Charles Arana
Alex was very thorough and paid attention to the detail. It was a painless effort on my part to obtain the mortgage loan. I would recommend Alex to my friends.
Steve Longinotti
Alex was very professional and knowledgeable and walked us through theorocess
Will Gockley
Alex was on top of everything and a pleasure to deal with.
Susan Myers
Alex called me before 9:00am in the morning to advise me I could refinance my mortgage if I was interested. He asked me, among other things, about the value of my home. I informed him $186,000 should be very close to my home's value. I then told him to email the information so I could read over it and make a decision. So later that day he calls me to tell me to let me know that the refinance won't...Alex called me before 9:00am in the morning to advise me I could refinance my mortgage if I was interested. He asked me, among other things, about the value of my home. I informed him $186,000 should be very close to my home's value. I then told him to email the information so I could read over it and make a decision. So later that day he calls me to tell me to let me know that the refinance won't happen because he could only find comperable sales for $171,000 and $116,000. The reality is that the house next door and directly across the street, both identical floor plans to mine, sold within the last three month for $184,000 and $186,000 respectively. When informed him of this over the phone his reply was "oh really", "yes really". I understand that everyone has quotas to meet and it's not always easy. However this is the third time that Rocket Mortgage has solicited my refinance business only to find not enough equity in the home to proceed. My problem with all of this is that Rocket Mortgage has my mortgage balance and the ability to look up comperable sales, and somehow no policy excists that requires anyone to do the work before the phone call is made. Read MoreRead Less
Alex Zeoli
Reply from Alex Zeoli:

Hi Susan,
Thank you for taking the time to review my service as well as your recent experience with Rocket Mortgage. It was a pleasure working with you and Gary to see if we could find a new loan to meet your needs. I am sorry to hear that this was the third time that you had spoken with Rocket Mortgage and all three times we were unable to assist. Here at Rocket Mortgage, we pride ourselves on ...Hi Susan,
Thank you for taking the time to review my service as well as your recent experience with Rocket Mortgage. It was a pleasure working with you and Gary to see if we could find a new loan to meet your needs. I am sorry to hear that this was the third time that you had spoken with Rocket Mortgage and all three times we were unable to assist. Here at Rocket Mortgage, we pride ourselves on always watching our serviced client’s loans; always looking for any opportunity to lower their rate, payment, or help consolidate other debts. After our conversation, I was a little worried about proceeding with your loan after I reviewed data on previous sales in your area. I would never want to put a loan into process that I was not confident was going to close. Since we already service your loan and had a majority of the needed information on file, I can see how you felt frustrated after speaking with us three times and we weren’t able to find a new loan solution. My Client Relations team is digging into this concern to see how we can improve our process of engaging with our serviced clients. Again, thank you for reaching out. We appreciate this feedback as it helps us grow and get better. If you ever have any questions about your loan please always know that your Rocket Mortgage Family is always here to assist.Read MoreRead Less

Anita Rogers
Alex was informative and available - we had a very easy experience overall.