Alex was very courteous and considerate throughout the process... There were multiple concerns and questions I had including what I considered discrepancies with the appraisal. He was kind enough to talk me through the processes available and ways to get the most out of my loan. I was going to give up on the loan and just not do it because what I needed wasn't going to happen. We talked about ...Alex was very courteous and considerate throughout the process... There were multiple concerns and questions I had including what I considered discrepancies with the appraisal. He was kind enough to talk me through the processes available and ways to get the most out of my loan. I was going to give up on the loan and just not do it because what I needed wasn't going to happen. We talked about what I could accomplish and how he would do more to help in that arena. I feel like he went above and beyond to help me get the best loan I could to accomplish my goals. I summation, he made sure that next time, I will use Rocket Mortgage again and have already recommended them to two other friends. Thank you Alex!Read MoreRead Less
Bruce Hambell
Bruce Hambell
551
Alex was great, excellent communication and follow up. The process was very smooth and transparent. No surprises.
Debra Sadowski
Debra Sadowski
551
Alex was the best. He actually handled two loans for us and was professional the whole time. Follow up was excellent as well. Very very happy with him!
Mike VanOveren
Mike VanOveren
551
Alex was awesome to work with! Refinancing was easier than I could imagine and Alex was the main reason for that! Alex was quick to respond to any questions I had, and I would recommend him to anyone trying to refinance their home! Thanks Alex!
Yanet Michel
Yanet Michel
551
Excellent service. Very knowledgeable and approachable. Prompt to answer concerns. It was a pleasure to have him doing our mortgage refinancing.
Courtaney Binnie
Courtaney Binnie
551
Alex was awesome to work with. He answered all of my questions, was friendly, helpful, professional, and knowledgeable of the entire process.
Jeff Wilson
Jeff Wilson
551
He was very informative, helpful and friendly
Kenneth KD Caston
Kenneth KD Caston
551
I have never had someone go so above and beyond for me as Alex did. Any time I had a problem, it was resolved in a quick and timely manner! Alex, you are the best!!!!
Kathleen L. White
Kathleen L. White
551
Alex was always available if I had any questions.
Denise FinkbeinerMiller
Denise FinkbeinerMiller
551
Alex was so kind and helpful! A real pleasure to work with!
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