Alex Zeoli

Detroit, MI

NMLS 1237857

Triple Crown Banker

Alex's Reviews

Debra Sadowski
Alex was the best. He actually handled two loans for us and was professional the whole time. Follow up was excellent as well. Very very happy with him!
Susan Myers
Alex called me before 9:00am in the morning to advise me I could refinance my mortgage if I was interested. He asked me, among other things, about the value of my home. I informed him $186,000 should be very close to my home's value. I then told him to email the information so I could read over it and make a decision. So later that day he calls me to tell me to let me know that the refinance won't...Alex called me before 9:00am in the morning to advise me I could refinance my mortgage if I was interested. He asked me, among other things, about the value of my home. I informed him $186,000 should be very close to my home's value. I then told him to email the information so I could read over it and make a decision. So later that day he calls me to tell me to let me know that the refinance won't happen because he could only find comperable sales for $171,000 and $116,000. The reality is that the house next door and directly across the street, both identical floor plans to mine, sold within the last three month for $184,000 and $186,000 respectively. When informed him of this over the phone his reply was "oh really", "yes really". I understand that everyone has quotas to meet and it's not always easy. However this is the third time that Rocket Mortgage has solicited my refinance business only to find not enough equity in the home to proceed. My problem with all of this is that Rocket Mortgage has my mortgage balance and the ability to look up comperable sales, and somehow no policy excists that requires anyone to do the work before the phone call is made. Read MoreRead Less
Alex Zeoli
Reply from Alex Zeoli:

Hi Susan,
Thank you for taking the time to review my service as well as your recent experience with Rocket Mortgage. It was a pleasure working with you and Gary to see if we could find a new loan to meet your needs. I am sorry to hear that this was the third time that you had spoken with Rocket Mortgage and all three times we were unable to assist. Here at Rocket Mortgage, we pride ourselves on ...Hi Susan,
Thank you for taking the time to review my service as well as your recent experience with Rocket Mortgage. It was a pleasure working with you and Gary to see if we could find a new loan to meet your needs. I am sorry to hear that this was the third time that you had spoken with Rocket Mortgage and all three times we were unable to assist. Here at Rocket Mortgage, we pride ourselves on always watching our serviced client’s loans; always looking for any opportunity to lower their rate, payment, or help consolidate other debts. After our conversation, I was a little worried about proceeding with your loan after I reviewed data on previous sales in your area. I would never want to put a loan into process that I was not confident was going to close. Since we already service your loan and had a majority of the needed information on file, I can see how you felt frustrated after speaking with us three times and we weren’t able to find a new loan solution. My Client Relations team is digging into this concern to see how we can improve our process of engaging with our serviced clients. Again, thank you for reaching out. We appreciate this feedback as it helps us grow and get better. If you ever have any questions about your loan please always know that your Rocket Mortgage Family is always here to assist.Read MoreRead Less

Anita Rogers
Alex was informative and available - we had a very easy experience overall.
Mike Walters
Alex provided my wife and I with the highest level of personalized service that could be hoped for without bending the rules. Everything was explained in clear and simple terms, and all promises made were kept. Alex took the time to ask the questions, and acquire the information necessary to provide us with the fastest and smoothest service possible. He is a true professional, and a caring human ...Alex provided my wife and I with the highest level of personalized service that could be hoped for without bending the rules. Everything was explained in clear and simple terms, and all promises made were kept. Alex took the time to ask the questions, and acquire the information necessary to provide us with the fastest and smoothest service possible. He is a true professional, and a caring human being. Thanks for all your help Alex. I really enjoyed our conversations, and all the help you provided!Read MoreRead Less
Alice Grayson
Thanks Alex for helping me with my loan, you were there from the beginning to the very end, you did not just take my information and pass it on, you stayed with me, you helped with question that I did not understand. You made everything very easy.
Rosemarie Notte
Refinancing was scary and I wasn't sure if I should. Alex walked me threw all the pro's and con's allowing me to decide. His skills, ability, knowledge and thoroughness enhances his customer services to 5 Stars. Thank you kindly Alex. For sure I'll refer Alex and the Rocket Mortgage team for any and all mortgage needs.
Vincent Difini
I had the pleasure of working with Alex in December 2016 to refinance our mortgage. The experience was a breeze, Alex was very thorough and responsive to my questions. He spent the time to detail the entire process with me and was always available to help with the application. I was amazed at how quickly we were able to go from applying to closing on the new loan. I believe Alex played a huge ...I had the pleasure of working with Alex in December 2016 to refinance our mortgage. The experience was a breeze, Alex was very thorough and responsive to my questions. He spent the time to detail the entire process with me and was always available to help with the application. I was amazed at how quickly we were able to go from applying to closing on the new loan. I believe Alex played a huge part in facilitating this.
Vincent D. Read MoreRead Less
Janice Bates
I just want to say that Alex was so helpful with our journey through this refinance. He answered any questions we had. Everything went very fast and very smooth. I would highly recommend Alex.
Aziz Memisevic
everything good all nice and without a
Walter Collins
Alex professionalism and honesty are above reproach. This was second mortgage with Rocket Mortgage and by far the easiest refinance we've ever been through.
Alex was always quick to answer my questions in a way that immediately set me at ease. I would gladly recommend my friends who may be looking to refinance their current loans to contact Alex.
Aj Brazwell
Dealing with Alex was very pleasant. He was professional and very knowledgeable about the position he serves. He kept lines of communication open and kept us informed of what was needed.