Ms. Aliyah Wasserstein was an absolute delight to work with during the refinancing of our home. She was thorough, timely, personable and most importantly knowledgeable. The process seemed as if it would be incredibly complicated due to owning our own business with several income sources and complicated taxes records. I was impressed how she navigated through it all, guided us every step of the way...Ms. Aliyah Wasserstein was an absolute delight to work with during the refinancing of our home. She was thorough, timely, personable and most importantly knowledgeable. The process seemed as if it would be incredibly complicated due to owning our own business with several income sources and complicated taxes records. I was impressed how she navigated through it all, guided us every step of the way and it was ultimately quite painless! Aliyah made herself available to me via any method of my choice - email, business phone, cell phone or text messages. It made providing the necessary documents easy to send and receive. Closing was a breeze. I'll certainly be referring her and Rocket Mortgage for a long time to come.”Read MoreRead Less
Ned Wasserstein
Ned Wasserstein
551
Aliyah was on top of the process from the beginning through the end. She always knew what was going on and answered our questions immediately. Like almost all loans some issues show up and Aliyah handled all issues quickly and professionally
David Plowden
David Plowden
551
I have conducted over a dozen loan over the years and no one has been more knowledgeable, thorough and customer focus than Aliyah. Aliyah did an amazing job ensuring I was fully informed and addressed many of the questions I had during the process. This was the first loan I conducted with Rocket Mortgageed loan and even though there were some miscues and even outright apathy by other members ...I have conducted over a dozen loan over the years and no one has been more knowledgeable, thorough and customer focus than Aliyah. Aliyah did an amazing job ensuring I was fully informed and addressed many of the questions I had during the process. This was the first loan I conducted with Rocket Mortgageed loan and even though there were some miscues and even outright apathy by other members involved in the process, Aliyah was always there to offer a helping hand. In my opinion she has set a new bar on customer service. Thanks to Aliyah’s selfless services, pleasant demeanor and positive attitude, I will certainly conduct business with Rocket Mortgage in the future and will recommend this organization to my family and friends.Read MoreRead Less
Kathryn Daniels
Kathryn Daniels
551
Aliyah was wonderful. Her explanations were clear. She checked in with me regularly to let me know where things were in the process. She was very helpful guiding me through various things I had to do online. Overall she was a friendly, very competent representative for your company.
Teresa Lindley
Teresa Lindley
551
Aliyah was great always answered our questions. She answered our calls. Very professional and kind!!!
Tere Falciglia
Tere Falciglia
551
Aliyah was so helpful, I am not very knowledgeable with computers, so she walk me through the process, making me very comfortable. She was great, explaining every step. I am so grateful for her.
Terry Fisher
Terry Fisher
551
Loved working with Aliyah! Very detailed, goes over the whole process step by step, responds even when she is off.
Carol Betts
Carol Betts
551
Knowledgeable -check! Efficient -check! Honest -check! Friendly -check! Aliyah Wasserstein is all of the above. It was a pleasure doing business with you.
Lucretia Nickelson
Lucretia Nickelson
551
Aliyah has great customer service skill and is very knowledgeable in home refinancing.
Susan Yada
Susan Yada
551
Just finished a smooth easy transaction on my refi with Aliyah. Rocket Mortgage reps are the best!
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