Ally was fantastic! From our first phone call to our closing, Ally was always super helpful. If I had any questions, she was always clear and thoughtful in her responses, thinking of ways to help us out, offering options, calculating breakeven points, etc, and no pressure to go one way or the other (eg purchasing points vs no points).
Using Rocket Mortgage’s online portal, I felt very confident ...Ally was fantastic! From our first phone call to our closing, Ally was always super helpful. If I had any questions, she was always clear and thoughtful in her responses, thinking of ways to help us out, offering options, calculating breakeven points, etc, and no pressure to go one way or the other (eg purchasing points vs no points).
Using Rocket Mortgage’s online portal, I felt very confident and comfortable knowing whose court the ball was in throughout the process: whether I needed to do something, or whether it was just a waiting period for me. And communication was so easy: never spent time on hold, always a helpful and professional response.
Most people don’t purchase a home many times in their life, or they don’t do it often enough to remember how to do it. Regardless of your experience, you can definitely trust Ally and Rocket Mortgage to help you purchase your new home!Read MoreRead Less
Kathy Grundy
Kathy Grundy
551
Ally was great to work with. She was readily available if I had any questions and promptly returned my phone calls.
David Johnson
David Johnson
551
Very knowledgeable and helpful! Stayed on top of loan all through the process. Great attitude!
Chris Harbison
Chris Harbison
551
Very professional and knowledgeable . I felt like I knew what was going on at all times. I wish more companies I worked with had competent people like her
Caren Pitsch
Caren Pitsch
551
Ally has helped me out a few times. She helped me decide it was not the time to refinance and then later let me know when it was a great time to refinance. Thanks Ally!
Walter Saneda
Walter Saneda
541
She started out with us great but as it got closer to closing I felt she prefer us to deal with proper sections.
Cindy Thompson
Cindy Thompson
551
Ally was so easy to work with. She was pleasant, knowledgeable, and most helpful. She took care of all my needs, and answered all my questions in a timely manner. She was easy to get a hold of. Really enjoyable experience.
Andrew Hausler
Andrew Hausler
551
Was a pleasure working with Ally
Steve Holt
Steve Holt
551
She was quick to respond and very professional. Pretty much everything she said that would most likely happen, did and was able to get us locked into a great rate just hours before it spiked to were a refi would be pointless. We very much appreciate the speed of how she got this refi completed.
Juanita Guerrero
Juanita Guerrero
551
Amy was very kind & assisted me immediately with any questions I had. She kept the ball rolling and was on top of any actions that needed to be addressed. Thank you Amy for all your time & smooth lian process!
Larry Seifert
Larry Seifert
551
Very Ware of the process, responded to e-mail questions, even late in the evening, very professional !
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