Ally was fantastic! From our first phone call to our closing, Ally was always super helpful. If I had any questions, she was always clear and thoughtful in her responses, thinking of ways to help us out, offering options, calculating breakeven points, etc, and no pressure to go one way or the other (eg purchasing points vs no points).
Using Rocket Mortgage’s online portal, I felt very confident ...Ally was fantastic! From our first phone call to our closing, Ally was always super helpful. If I had any questions, she was always clear and thoughtful in her responses, thinking of ways to help us out, offering options, calculating breakeven points, etc, and no pressure to go one way or the other (eg purchasing points vs no points).
Using Rocket Mortgage’s online portal, I felt very confident and comfortable knowing whose court the ball was in throughout the process: whether I needed to do something, or whether it was just a waiting period for me. And communication was so easy: never spent time on hold, always a helpful and professional response.
Most people don’t purchase a home many times in their life, or they don’t do it often enough to remember how to do it. Regardless of your experience, you can definitely trust Ally and Rocket Mortgage to help you purchase your new home!Read MoreRead Less
Jason Newhouser
Jason Newhouser
551
I had been trying to work a cash-out refinance with my current mortgage holder for months, but they just didn't listen to me. When I first contacted Rocket Mortgage/Rocket Mortgage, Ally was the first mortgage service rep who really worked with me to make sure I was able to accomplish everything I wanted with this refinance. She was always quick to reply to calls and texts and explained things to ...I had been trying to work a cash-out refinance with my current mortgage holder for months, but they just didn't listen to me. When I first contacted Rocket Mortgage/Rocket Mortgage, Ally was the first mortgage service rep who really worked with me to make sure I was able to accomplish everything I wanted with this refinance. She was always quick to reply to calls and texts and explained things to me in great detail. When she didn't know the answer off the top of her head, she did the work to find the answer and call me back right away. This has been such a great experience... I really appreciate her attention to detail and professionalism!Read MoreRead Less
Mark Kunoff
Mark Kunoff
551
I meant to give 5 stars but I was not able to edit my review. Thanks Ally!
Reg Williams
Reg Williams
551
Ally Listens!!! She understood what I was trying to accomplish and worked with me get there. I'm signing tomorrow! ...what more can I say?
Reg W.
Scott Kraus
Scott Kraus
551
Ally did an AMAZING job on getting me the BEST rate possible on my re-fi. walked me through each step along the way. This was VERY easy. Kudos to Ally. Thanks again.. Scott Kraus
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