Andrea Hernandez

NMLS 1750267

Executive Banker

Andrea's Reviews

Isabel Briceno
At the begin of loan process very helpful. At the last weeks never answered my calls. Nor my emails.
Andrea Hernandez
Reply from Andrea Hernandez:

Dear Isabel,

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to ...Dear Isabel,

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to the terms and structure, while our processing team will assist you with the underwriting requirements as the loan progresses. Please let me know if there is anything, I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less

Rob Brenneman
I had many questions during the process. Andrea was quick to provide information concerning the answer and who she could / would contact to answer. I appreciate her help.
Cathy Stuffel
Certainly knew her job and explained every step. Quick response to all questiond
Fran Cameron
Andrea was very helpful, patient, hard working and knowledgeable. We would recommend her.
Craig Grogan
Easy to deal with throughout the entire process. Very seamless from start to finish. I appreciated the seamless communication. Would definitely recommend!
Miguel Franklin
Andrea gave me acertive information regarding my refinancing mortgage. Her integrity and trustful support in my process is the most important values that my parents and I really appreciate. She made my loan proccess a greatly experience. I congratulate Rocket Mortgage to have this kind of valuable associates. Excellent service 👍
Michelle Kozlowski Bulloss
Andrea was very helpful and answered all of our questions through our refinance process. She was exceptionally patient and took the time to listen to what we were trying to accomplish. Andrea made great suggestions and explained how if we continued going at the pace we were, we would pay off our loan even faster. Andrea was wonderful to work with and we greatly appreciate all of her assistance.
Louis Quiroga
Andrea was very helpful and knowledgeable in providing information on my refinance. I will definitely recommend her services to my friends and family. It was a pleasure working with Andrea.