Andrew Smolen

Cleveland, OH

NMLS 2563876

Banker

Andrew's Reviews

jeremy medley
He wanted to rush threw things i was just doing a refi so I was in no rush I guess if I was buying a home I would have wanted everything done fast I told him to have a escrow account from start but it was left out
Andrew Smolen
Reply from Andrew Smolen:

Dear Jeremy,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have provided you ...
Dear Jeremy,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have provided you with a better experience, or if there were any misunderstandings. I sincerely apologize if I fell short in anyway. Please know, I will be available if given the opportunity in the future.
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Margo Gomez
Andrew was prompt, thorough, knowledgeable, and courteous. He walked me through the whole process and explained everything as we went along. I really appreciate everything he did to help my family out.