Reply from Andrew Stokes:
Hi Alexandra,
Thank you for taking the time to leave feedback about your recent experience with Rocket Mortgage. As your Mortgage Banker, it is one of my top priorities to set my clients up for success from the very beginning and try to ensure they have a smooth process all the way to closing. It was a pleasure to take over for Henry and have the opportunity to work with you, and I apologize if ...Hi Alexandra,
Thank you for taking the time to leave feedback about your recent experience with Rocket Mortgage. As your Mortgage Banker, it is one of my top priorities to set my clients up for success from the very beginning and try to ensure they have a smooth process all the way to closing. It was a pleasure to take over for Henry and have the opportunity to work with you, and I apologize if you felt that I did not give your loan the attention it deserved at any time throughout your process. I am happy that, in the end, we were able to work together to get you to closing and into your new home. Please know that you can contact me in the future if there is anything I can assist with.
Thank you,Read MoreRead Less