Austin Bross

Phoenix, AZ

NMLS 1710064

Executive Banker

Austin's Reviews

Bryan Koon
Austin made the process quick and easy. Very rapid response to every inquiry. Thanks!
Ron Veltman
Austin did a terrific job. He made the entire process easy and was very knowledgeable and professional throughout. Very happy and satisfied with job Austin did on our behalf. Thanks!
Sheila Wing
Austin was great!
Once the loan was in motion it took forever. This was a refi of an existing rocket loan and should not have taken so long. Unless all information is destroyed on existing loans, Rocket should have had the documentation they needed.
That’s all I got. Austin was great.
Janet Kelly
Austin was outstanding! He was friendly, professional and very knowledgeable. Quick to answer my emails and all my questions. The process was quick and easy. Austin is definitely an asset to Rocket Mortgage. Thanks!
Sue Schmitz
Austin needs to rely less on text messages and pick up the phone! Our loan process could have gone faster if he had done that.
Austin Bross
Reply from Austin Bross:

Dear Susan,

I wanted to take the time to respond to your review. I regret if there was any opportunity where I could have made myself more available for you. It is always my priority to respond to my clients in a timely manner. At Rocket Mortgage, we take great pride in delivering high quality service, and I sincerely apologize if I fell short in any way. Please know I will be available if given ...Dear Susan,

I wanted to take the time to respond to your review. I regret if there was any opportunity where I could have made myself more available for you. It is always my priority to respond to my clients in a timely manner. At Rocket Mortgage, we take great pride in delivering high quality service, and I sincerely apologize if I fell short in any way. Please know I will be available if given the opportunity to work with you in the future.Read MoreRead Less

Janice Pissott
Working with Austin and Rocket Mortgage was an absolute pleasure they made getting my home equity loan quick easy and understandable. I highly recommend them for any of your home loan needs.
Lora Korman
Austin was an absolute pleasure to work with. From the get-go, he was knowledgeable, patient with me asking a million questions, and was always quick to respond. Thank you!
TheJayBurke
Austin was very knowledgeable and helpful with anything and everything regarding my loan. His communication was second to none and would always respond immediately with any questions or concerns I had during the process. I will highly recommend him to any friends or family looking to get a loan.
JP GREEN
Very helpful and understanding. I appreciate how much you did for me and my wife. Thanks again. 👍
Dorene Paoloni Hogan Green
Very pleasant..answered all our questions..Thank you Austin!