Austin Lentz

Detroit, MI

NMLS 2372835

President's Club Banker

Austin's Reviews

Heather Certain
Austin was so helpful and knowledgeable about the different home equity products and refinancing options. He is an excellent communicator and went above and beyond to help us through the process!
Mel Bel
Austin was very professional and kind. He was also very knowledgeable and was able to answer all questions and explain every step of the process throughly and clearly. He always responded to any messages promptly, often within a several minutes. I would highly recommend working with Austin! He was great!
Harold Owens
Austin has an exceptional skill set as it pertains to the mortgage industry. He was customer friendly, timely, authentic and conducted himself with a highest levels of integrity, service and professionalism. Austin is a definite asset and resource to the Rocket Mortgage organization. He is to be highly commended.
Harold Owens
Lt Col USAF (Ret)
David Kalicki
Very knowledgeable, feels genuine when speaking to him that he really wants to help
Rene Saenz
Thanks Austin ., You are Courteous, kind, knowledgeable, and helpful . Appreciate all the effort you made in assisting us with the process .
Jody Potteiger
Austin was very pleasant and very helpful with the whole process and he was very patient with me I feel he is very good at what he does and has awsome customer service skills
Marvin Eduardo
I don't trust this person, because he asked me for my personal information,I gave it to him, he arranged to call me an hour later and, he disappeared,I have already filed the complaint
Austin Lentz
Reply from Austin Lentz:

Dear Marvin,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. Please know I will be available if given the opportunity to re-earn ...Dear Marvin,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. Please know I will be available if given the opportunity to re-earn your trust in the future.Read MoreRead Less

Jennifer Williamson
Austin is very customer service oriented, knowledgeable and efficient. He makes the process go smoothly and efficiently & is very courteous & friendly. Thanks!
Don Quan
Austin was very nice and knowledgeable. He did an Incredible job calling me on time for our appointment and trying to find me the lowest interest rate to refinance my house and lower my payments. Thank you so much, I recommend him to everyone. Salute from an Army Soldier!
Joann Doty
Austin was a delight to work with. He made sure we understood all of our options available to use and stood beside us every step of the way.

You are truly in good hands with Austin.

Thank you, Austin for all your help!!!