Austin Neumann

Detroit, MI

NMLS 1552461

Triple Crown Banker

Austin's Reviews

Alfredo Meza
Thanks Austin u we’re very helpful.
Roy Ramirez
Easy to get a hold of when I would call him with a question
. He answered text and voicemails in a timely manner
Rhonda Colwell
Austin was extremely helpful to me and my family. He answered all of my questions, replied to my emails in a timely manner, and gave me his cell number for questions. Austin never spoke "above my head" about financing and the legalities of home financing. I am extremely grateful for his expertise and willingness to go the extra mile! Austin is awesome!
Jamie Hess
I have had Austin assist me twice in re-finance. Austin is very smart, fast, the picture employee. I will never use another person. If I knew who his boss was I would demand Austin be given a raise and made I supervisor. The second time I used him, I called and asked for him by name !!
Jamie Hess
Jrelouhess Jrelouhess
Austin is great, he worked and stayed with me thru the entire process. This was the 2nd time I have worked with and trusted his decisions. A true pro and will never work anyone else
Ramona Garnett
I was completely apprehensive about the "new way" refinancing my home mortgage was going to be handled, I'm "old school" were looking someone in the eye and shaking their hand is more comfortable than a "text message". Austin convinced me to try the new method while still taking my calls or getting back to me in a timely fashion. I gladly admit that I thoroughly enjoyed the Client Care Team ...I was completely apprehensive about the "new way" refinancing my home mortgage was going to be handled, I'm "old school" were looking someone in the eye and shaking their hand is more comfortable than a "text message". Austin convinced me to try the new method while still taking my calls or getting back to me in a timely fashion. I gladly admit that I thoroughly enjoyed the Client Care Team experience. It was as if I had direct access to a number of highly qualified professionals and the first available agent responded to my questions and concerns almost immediately! I have, and will continue to, recommend Rocket Mortgage, more specifically Austin, to all my family and friends. A million thanks to Austin and the Care Team for a wonderful experience!!Read MoreRead Less
Shane Steger
Austin made this whole process so easy. In the middle of it all he even gave us a call to let us know our homeowners insurance was on the high side and we could probably save some money by shopping around. Best customer service ive had in a very long time.
Mark Roedder
Great guy who was very helpful!
David Neys
Austin made the whole refinance process a breeze. He answered all my questions promptly and we closed much sooner than any other mortgage company.
Debra Williams
Austin gets five stars plus! He was very professional, understanding, and helpful. He was very knowledgeable of the process and was there to answer any questions or concerns I had. Excellent customer service. Thanks so much Austin.