Austin Neumann

Detroit, MI

NMLS 1552461

Triple Crown Banker

Austin's Reviews

Jerry Lister
Austin was absolutely fantastic throughout the entire loan process. He is extremely knowledgeable and made my refinance almost effortless. His professionalism and follow-up were key to keeping this process moving. I would recommend him to anyone. Thanks again Austin!
Wanetter Green
Austin is kind and patient. He was very helpful. He was professional.
He did a great job helping me get where financially stable with my retirement. I didn’t have to wait a long time to get things done. Thanks Au
Terrence Glackin
Austin and the team took me through the process step by step, checking in often and available for any questions, any time. Attentive, thorough, PATIENT (with me) and professional. Thanks.
-Terrence M. Glackin
Andy Brown
Austin was very attentive and checked on us often on the progress of our loan. I enjoyed working with him and his team.
Jeff Swinford
Austin was great. Understood my needs and acted quickly. Closed within 3 weeks.
LKarle Murray
This was the most painless financial transaction ever; facilitated by Austin, whose professionalism was fantastic.
Meg Harms
Austin was very pleasant to work with. He always responded quickly when I contacted him and I always felt I could contact him for questions or help at any time. Thank y.ou, Austin for your support and help!
Lidia Carr
Austin, you nailed it! Customer service and your experience along with your tenacity and followup and any time of day! You are there at a moment’s notice and return call so very efficient. You did everything right from being very honest and alerting me of s rate hike. The fact that I had already chosen a financial institution to work with and you explained the process in detail! No snail ...Austin, you nailed it! Customer service and your experience along with your tenacity and followup and any time of day! You are there at a moment’s notice and return call so very efficient. You did everything right from being very honest and alerting me of s rate hike. The fact that I had already chosen a financial institution to work with and you explained the process in detail! No snail mail and everything so quick and easy all done on line saving me a ton of time and locking in an interest rate right before the Feds increased them the next day. You definitely have a gift and your customer service and knowledge in the finance business Is so valuable for customers like me! You won and all because of your knowledge and honesty! Thank you for saving this family a ton of money on a refinance! I’m so happy I answered the phone and though I thought I already knew who I was going to choose, your customer service and knowledge and ease of being able to do it all on line was flawless! Great job. Thank you for your amazing service and being available every single time I had questions. You are a gold and Rocket Mortgage has a star financial specialist! They are very lucky to have you as part of their team. Phenomenal job you did for our family!!!!!Read MoreRead Less
David Mendelsohn
It was a pleasure working with Austin on our refinance. He explained every step and all our available options. The process was smooth and easy for something that is usually rather complicated. His explinations were easy to understand. And if there was something we didn't get, he clarified it for us.
Jaliene Wilkerson
Austin you did a fantastic job for us. So quick and easy! Thanks