Bill Malis

Phoenix, AZ

NMLS 1719833

Senior Solution Benefit Consultant

Bill's Reviews

James Temple
During the selling process with my wife and I, Bill was asked if we could get some sort of discount or fee waived. Bill stated that if we went through the mortgage process immediately, paid the starting 500.00 fee and got the ball rolling that day, we would see a 900.00 credit for one of the processing fees. We started the process that day, and multiple times during the approval I made comments ...During the selling process with my wife and I, Bill was asked if we could get some sort of discount or fee waived. Bill stated that if we went through the mortgage process immediately, paid the starting 500.00 fee and got the ball rolling that day, we would see a 900.00 credit for one of the processing fees. We started the process that day, and multiple times during the approval I made comments about this in the “messages” tab of our loan page. It was never addressed and what was promised never was realized. Do what you say. I feel the process overall was great, but he dangled a carrot, and turned out to be misleading and not a person of his word or just forgetful. With as much automation and what appears to be transparency with the process, my conclusion is this was ignored, purposely over looked because of greed. Lets see if the review even gets posted.Read MoreRead Less
Bill Malis
Reply from Bill Malis:

Dear James,

Thank you for your review. As a Licensed Expert it is my priority to meet your loan goals. I strive to help my clients achieve financial stability by providing the best offer I can. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better, or if there was a misunderstanding. I saw that our Client Relations team left a message ...Dear James,

Thank you for your review. As a Licensed Expert it is my priority to meet your loan goals. I strive to help my clients achieve financial stability by providing the best offer I can. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better, or if there was a misunderstanding. I saw that our Client Relations team left a message regarding your concerns. We are dedicated into looking into your situation to see exactly what happened with your application. Please let me know if there is anything I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less

Lisa ODell
Provided excellent and very thorough service.Took time to make sure we understood everything we were looking at and signing. Very pleased with the amount of time it took! This is the best experience I’ve ever had in refinancing a house! The whole process was very quick! Rocket Mortgage is AWESOME!!!
Harry Strohm
I WOULD LIKE TO THANK BILL MALIS FOR HIS TIME HE TOOK TO EXPLAIN&HELPFUL DIRECTION HE MADE WHAT TO ME WAS A EXPERIANCE I NEEDED HONEST ADVICE FROM SOMEONE WHO HAD MY BEST INTEREST . THIS IS WHY I ONLY DO BUSINESS WITH Rocket Mortgage BECAUSE OF EMPLOYEES LIKE HIM! HE IS A GOOD MAN & I AM BLESSED TO HAVE HIM IN MY LIFE.
Danny O'dell
Excellent great person to do business with.very professional start to finish.👍 thanks so much.highly recommend.
Dave Johnson
Bill was excellent to work with. Returned all my calls within minutes, and answered all my questions quickly and clearly. Very friendly guy, too!
Barbara Mcgill
Bill was amazing, thoughtful, and diligent. i have not closed yet, but he double checked to make sure the process would be seemless.
Cathy Pfau
Gave Bill a five star rating! He made this refinance process so easy to do, every step of the way. All process were explained and followed up on. He was very prompt in responding to any questions I had either via phone call or text message. Would totally recommend my friends and family to Bill for any refinancing needs.
Jeremy Sawvell
Bill was very honest and thorough while I worked with him on my refinance. He checked in on me and the progress every single step of the way. I would highly recommend working with Bill for any Rocket mortgage needs. I'll be sure to share my experience with family and friends and recommend his services to anyone in the market for a loan/refinance.
Debbie Kepford Waterman
Bill was extremely helpful and kind. Never felt as if we were bothering him with questions. Follow up from Bill to see if we needed anything greatly appreciated. Highly recommended! Thank you Bill
Kristin Hayden-Ramirez
Excellent customer service, answered all our questions walked us easily through the whole process. Will definitely refer our friends to him