Very responsive, patient, respectful and personable. Billy was very calming at a stressful time and had timely answers for all my questions. He made the refinancing experience pleasant. He's a wonderful professional who does his job very well.
Kelly Kasper
Kelly Kasper
551
Billy was terrific. I kept putting the refinancing off because I thought it would take up too much of my time and attention, but once I spoke to Billy he made the entire process simple and quick. Thank you Billy, for getting me the loan!
Steve Lentini
Steve Lentini
551
Very knowledgeable on product brand. Made process very easy. Pleasure working with him on the whole process from start to finish. Would use this product to refinance again in the future.
Craig Mann
Craig Mann
551
In a world where refinancing a mortgage can be like going to the dentist, we cannot speak highly enough of the service experience provided by Billy and the entire Rocket Mortgage team! Billy's knowledge, integrity, and willingness to "go the distance" instilled a comfortable peace of mind not often associated with one of the biggest financial commitments many of us will ever undertake. Thank you, ...In a world where refinancing a mortgage can be like going to the dentist, we cannot speak highly enough of the service experience provided by Billy and the entire Rocket Mortgage team! Billy's knowledge, integrity, and willingness to "go the distance" instilled a comfortable peace of mind not often associated with one of the biggest financial commitments many of us will ever undertake. Thank you, Billy!Read MoreRead Less
Arthur Schrayer
Arthur Schrayer
551
Billy was awesome. Answered every question I asked. Gave me plenty of options and helped me pick the best one for me. Made sure everything was done right and efficiently. I highly recommend Rocket Mortgage for a home loan
Mary Philpott
Mary Philpott
551
My husband and I saw a property that we wanted. There were only one or two lots that had the views we wanted. We knew these lots would not be available very long. But we thought it was risky to borrow money, so we sort of gave up. I spoke to Billy Harb a few times. He asked us several important questions. Most importantly, he listened. He wanted to understand our reservations and our situation. ...My husband and I saw a property that we wanted. There were only one or two lots that had the views we wanted. We knew these lots would not be available very long. But we thought it was risky to borrow money, so we sort of gave up. I spoke to Billy Harb a few times. He asked us several important questions. Most importantly, he listened. He wanted to understand our reservations and our situation. Billy was never intrusive nor aggressive, just helpful. He explained how we could borrow the amount we needed with terms that would make it possible! After we decided to purchase the loan, Billy never stopped being available for any questions or concerns we had. He walked us through the online application, he assisted us in providing the documents needed. He responded right away to my calls or texts. We are very grateful that Billy helped make it possible for us to purchase this beautiful property--before it was gone.Read MoreRead Less
Christopher Anthony
Christopher Anthony
551
Billy, did a great job walking me through this process. He was delightful to work with and kept me well informed through each step
David Yoblick
David Yoblick
551
billy was great in explaining the entire process and all of the monetary aspects of the deal All of the other people in the process were also very helpful
Skip Liston
Skip Liston
551
Billy was so easy to work with and very knowledgeable about his product. I enjoyed learning from him as we talked. Great Rocket Mortgage rep.
Eugene Stallaby
Eugene Stallaby
551
I have been so thankful Billy is the one who picked up the phone when I called. he knew what he was talking about, and has walked me step by step thru the whole process. he would communicate with me in between each step, I never felt pressure of any kind, he made it an enjoyable experience, I asked my self many times, what was I so cautious about. in this day when I have so many negative ...I have been so thankful Billy is the one who picked up the phone when I called. he knew what he was talking about, and has walked me step by step thru the whole process. he would communicate with me in between each step, I never felt pressure of any kind, he made it an enjoyable experience, I asked my self many times, what was I so cautious about. in this day when I have so many negative customer service experiences Billy was a refreshing change, thumbs up to Billy!Read MoreRead Less
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