Bradford was extremely helpful, friendly and had wonderful expertise on handling my refinance.
Roger LeBouton
Roger LeBouton
551
When Brad said to contact him any time if we had questions or problems, he obviously meant it. I called him several times for help with document submissions, etc., and calls were returned promptly and always with the needed answer. His patience with my slow catching on to anything techy was amazing as he guided me step-by-step through things. I never expected such service from a national company.
Diana Karihe
Diana Karihe
551
Bradford was really helpful and knowledgeable during my refinancing process. Was not as confident but after talking to him, he was able to see me through the whole process. He listened and I was able to learn a lot. Thanks
Kirby Owen
Kirby Owen
551
Provided great assistance and advise
Denise Dombroski
Denise Dombroski
551
Bradford was extremely kind courteous and knowledgeable about what I would need for refi and closing. I will highly recommend to others refinancing their homes.
Robby Grubbs
Robby Grubbs
551
Bradford made our reference a smooth and stress-free process ..
RA Bisch
RA Bisch
551
Very smooth and fast process. We went to closing in 30 days after first phone call. Bradford was professional and very knwl
William Koger
William Koger
551
What Bradford did was above my expectation he really made everything go better than I expected , he explained everything so well , because I really didn't understand all the details and he cleared them up for me and my wife ! I would give him more than 5 stars ! Thank you very much Bradford !!!
Leon Brown
Leon Brown
551
Brad was helpful from start to finish. He explained every number and broke down how getting 80% of my LTV vs 100% of my LTV would differ. Even on days when I would call and leave a message he'd call right back and ensure I got the answers I needed. He walked me through the easiest way to upload documents and walked me through on where to sign. The process in total took about a month but it's ...Brad was helpful from start to finish. He explained every number and broke down how getting 80% of my LTV vs 100% of my LTV would differ. Even on days when I would call and leave a message he'd call right back and ensure I got the answers I needed. He walked me through the easiest way to upload documents and walked me through on where to sign. The process in total took about a month but it's sooner than other big name lenders. Overall I had no complaints with Rocket nor Brad. I'll definitely be using them when I purchase my next house, as long as Brad is still there.Read MoreRead Less
Jane Renninger
Jane Renninger
551
Hallelujah! We closed today on a refinance mortgage with Quicken Loans/ Rocket Mortgage and I can’t say enough about the wonderful support we received from Bradford Pugh from the very first contact about 8 weeks ago. In fact, the primary reason we decided to go with Quicken Loans was Brad’s continued responsiveness throughout the process. Whenever I contacted him by phone or email he got back ...Hallelujah! We closed today on a refinance mortgage with Quicken Loans/ Rocket Mortgage and I can’t say enough about the wonderful support we received from Bradford Pugh from the very first contact about 8 weeks ago. In fact, the primary reason we decided to go with Quicken Loans was Brad’s continued responsiveness throughout the process. Whenever I contacted him by phone or email he got back to me quickly (unlike the reps from the other companies I started to explore for refinancing). He was knowledgeable and thorough and very patient. He kept to his promise about locking in the low rate after a certain point in the process. We are very happy and satisfied with the final result, saving us over $600 a month in our mortgage costs. I very highly recommend Bradford Pugh as a mortgage agent from initial application to final closing! He’s the best!!Read MoreRead Less
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