Brent Carpenter

Cleveland, OH

NMLS 1675225

Triple Crown Banker

Brent's Reviews

Jason Jennings
Great experience! He was able to get me in to the best mortgage that fits my needs!
Mark Holland
Brent Carpenter was extremely helpful in getting my refinance loan done. From the first time we talked, to closing, done in 20 days. He returned every phone call and answered all my questions promptly. Would definitely refer him to anyone.
Diana Vincent
Brent was very helpful, knowledgeable and "always available" for my questions. He has a great approach to a difficult issue....refinancing and knowing whether its the right thing to do. Although, I did not get the cash back amount I wanted, he worked very hard to do the best that could be done. He is a great asset to Rocket Mortgage. All Rocket Mortgage staff were pleasant to work with and ...Brent was very helpful, knowledgeable and "always available" for my questions. He has a great approach to a difficult issue....refinancing and knowing whether its the right thing to do. Although, I did not get the cash back amount I wanted, he worked very hard to do the best that could be done. He is a great asset to Rocket Mortgage. All Rocket Mortgage staff were pleasant to work with and very informed on my loan. THe closing went extremely fast with the new computer system and Ms. Joan Pufahl was a pleasure to work with. Thanks to Rocket Mortgage, I have been with your company for many many years and wouldn't have it any other way. DIana VincentRead MoreRead Less
David Hernandez
My experience with Brent Carpenter was excellent he was very helpful in explaining all the question I had about the loan and the process. He was very quick to answer any questions regarding my concerns.Also, he when the time arise that what we had agree in the original loan document had a few discrepancies from what we had in our closing documents we are very grateful that he took the time to go ...My experience with Brent Carpenter was excellent he was very helpful in explaining all the question I had about the loan and the process. He was very quick to answer any questions regarding my concerns.Also, he when the time arise that what we had agree in the original loan document had a few discrepancies from what we had in our closing documents we are very grateful that he took the time to go back and correct the savings that we had agree when we started the process .We are happy and Brent did this in a very professional and expedited the process and we where able to close on the date that the closing was set and we are very satisfied with his work and the time he took to correct the discrepancies and his personal interest in that the loan terms where met like we had original intended.Thank you and he is an asset to your company and we appreciate his help .Read MoreRead Less
Ann Hamer
We profoundly thank you for all you did for our mortgage renewal. It was a personal, professional endeavor that was fast, complete and EASY! I remember being in a real estate office and signing 50 or so papers for an hour! Not this time! When we left you a message one afternoon you called us at 8 PM to answer. We felt that to be wonderful. Our dealings with the Rocket Teams went perfectly every...We profoundly thank you for all you did for our mortgage renewal. It was a personal, professional endeavor that was fast, complete and EASY! I remember being in a real estate office and signing 50 or so papers for an hour! Not this time! When we left you a message one afternoon you called us at 8 PM to answer. We felt that to be wonderful. Our dealings with the Rocket Teams went perfectly every time.
We have the $49,000 in our savings account and yesterday we received a USAA letter telling us the car loan is paid off and title is on the way! Everything occurred exactly as you told us it would. Again we can not thank you enough. You were awesome!
Martin & Ann HamerRead MoreRead Less
Jeff Olson
This was our second time working with Brent. In both cases he exceeded our expectations and frankly our wildest dreams. Brent is always ready to listen and ask questions to find the best solution. This kind of customer service is rare in today’s world. Please ask for Brent if you want the best in terms of service and expertise.
Danielle N Jimmie Hagle
Brent is wonderful to work with. It was quick and easy process. Brent stays involved the entire process and answered all our questions prompt.
Brian Northan
Brent was very helpful, patient and understanding through the whole process. I I felt he truly cared and very dedicated to make every customer's experience a positive one.
June Mitchell
We are well pleased with the way our loan closed. Thank you for all you did
Albert Tracy
Brent was great and upfront with everything. He keep on top of what needed to be done and kep in contract with us.

AL Tracy