My memory is not as good as it used to be, however, when Brent was 'selling' us on the refi idea, I believe he said that there would be no out of pocket costs. We ended up with over $700 in closing costs that were not explained by him or others prior to receiving the closing cost materials. After our intentions to refi became clear, I don't believe we ever heard from him again. We were passed...My memory is not as good as it used to be, however, when Brent was 'selling' us on the refi idea, I believe he said that there would be no out of pocket costs. We ended up with over $700 in closing costs that were not explained by him or others prior to receiving the closing cost materials. After our intentions to refi became clear, I don't believe we ever heard from him again. We were passed off to a different person and never heard from Brent. However, I would assume that is the policy or the way that RM has constructed their service. All in all, I was happy with the results of the Refi. but it would have been nice with more follow up.Read MoreRead Less
Jeff Robinson
Jeff Robinson
551
Excellent support. Came up with the right product and solution working in a collaborate way. Did multiple proactive followups working with both myself and spouse to get all the necessary documented electronically signed off to get the ball rolling. From the first call to mortgage closing the entire process took 14 days which is outstanding.
Merry Evans
Merry Evans
551
Excellent customer service!
Naomi Albarran
Naomi Albarran
551
From start to finish, Brent was quick to answer our questions and concerns. He kept in touch with us and prepared us through the steps of our refinance. Our loan process was expedient and a lot of the credit goes to Brent.
Thanks again, The Albarran’s
Marisa Roberson
Marisa Roberson
551
Brent was very helpful in the refinance of our home. He was quick with getting our information to let us know what was available to us. Brent was very professional and was helpful in explaining the charges in our new mortgage. This was a very smooth process thanks to Brent.
Louis Maira
Louis Maira
551
It is always a pleasure to work with Brent. This has been the 2nd mortgage we have closed through Brent and he is always helpful and informative. His input always saves us money and time. Always a positive experience. Thanks Brent
Rachel Morris
Rachel Morris
551
Brent did a great job. All the information he gave me was spot on. Was a pleasure to work with.
Ron Polacek
Ron Polacek
551
Brent is quite bright and knows his business very well. He is personable and was willing to ask the dumbest of questions!!
Toni Castellanos
Toni Castellanos
551
Helpful, quick to respond to questions and concerns.
Pat White-Armstrong
Pat White-Armstrong
551
This isn't the first time that my wife and I have worked with Brent. It is also the reason we looked him up for our latest situation. Brent always returned our calls, looked into different scenario's that would work best for us. If we need mortgage help in the future we will definitely use Brent again!
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