Brock Westbrook

Cleveland, OH

NMLS 33112

Triple Crown Banker

Brock's Reviews

Beverly DiMauro
If ALL customer service people had the character of Brock, NO ONE would ever go away frustrated, annoyed and babbling to themselves. He was clear, precise and answered all questions to my satisfaction. He did not come across as not liking his job. Once I was assigned another person in the steps toward a mortgage, I needed help. I left a message for said person and knew I had to wait possibly ...If ALL customer service people had the character of Brock, NO ONE would ever go away frustrated, annoyed and babbling to themselves. He was clear, precise and answered all questions to my satisfaction. He did not come across as not liking his job. Once I was assigned another person in the steps toward a mortgage, I needed help. I left a message for said person and knew I had to wait possibly hours, so I left message with Brock. He was first to call me, he was driving home from work! He answered my question right then. Brock has excellent communication skills and still offers any assistance if ever needed! Read MoreRead Less
Brian Bishop
Brock was very sharp, quick and professional. He was very helpful and answered any question I had regarding my refinance. He is precise and flat out good at what he does it was a pleasure doing business with him.
Rob Wesley
Brock was very professional and helped me explore a number of options for refinancing our home. This entire process went very smoothly which was a very welcome surprise. I would definitely recommend Brock and Rocket Mortgage to fiends and family.
Jodi Goff
Brock was great! I had lots of questions all the time and he was right there to answer everything. He made the refinance process very easy. So glad he was the one who answered the phone that day!
Norm Zett
When all other financial institutions failed me, I called Rocket Mortgage and was put in touch with Brock. Once I explained my situation, he reassured me that there were great possibilities here, and that he started walking me through the process of the loan. I am impressed at his skills of client support and the knowledge he has, in order to make the process as easy as possible. He is a great ...When all other financial institutions failed me, I called Rocket Mortgage and was put in touch with Brock. Once I explained my situation, he reassured me that there were great possibilities here, and that he started walking me through the process of the loan. I am impressed at his skills of client support and the knowledge he has, in order to make the process as easy as possible. He is a great asset to the Rocket Mortgage team and as I hope to revisit Rocket Mortgage in the future, I will look for him to begin another opportunity.Read MoreRead Less
Patricia Williams
I had a great experience with Brock Westbrook. He is very knowledgeable and helpful. I would recommend him to my family and friends in the future. His team was also very helpful, Di'Andre, and Alexandra are awesome and also very helpful. My entire experience with Rocket Mortgage was amazing.
Troy Spikes
Very easy to work with. Very knowledgeable
Douglas Evans
Outstanding service! He does exactly what he says he is going to do. That is very refreshing today!
Martha Burke
Brock was so easy to work with! His great knowledge and experience in the residential mortgage business shows in how seamless the whole process was for us!
I highly recommend Brook for a new loan or your refinancing of an existing mortgage!
Brooks McCormick
Brock was extremely helpful and efficient!