To make a long story, short, Cass was the BEST in all aspects; he was patient, professional, listens to customer's needs and provides solutions in a clear presentation. I wish that everyone was a thoughtful and easy to work with as Cass. He represents at the core the values of the company he represents; everyone should emulate him as the "standard in customer service." It was as if we were ...To make a long story, short, Cass was the BEST in all aspects; he was patient, professional, listens to customer's needs and provides solutions in a clear presentation. I wish that everyone was a thoughtful and easy to work with as Cass. He represents at the core the values of the company he represents; everyone should emulate him as the "standard in customer service." It was as if we were recording the perfect commercial for home refinancing. I felt as if Cass was looking after our needs and he delivered in all his promises and made me feel 110% a winner! The only downside is knowing that when I call Rocket Mortgage/Rocket Mortgage in the future that I may not get to work with Cass again. I would recommend Cass with eyes closed, knowing that whomever he serves, will feel as good and be given the right solution for their current home financing/refinancing solution in such competitive market. Thank you Cass for making us feel cared for and for allowing us to trust your efforts in saving us a lot of money and doing it with a passion that is seldomly experienced these days. You're the Best of the Best!Read MoreRead Less
Mark Miller
Mark Miller
551
Cass earned 5 stars from me through his excellent service and attention to detail.
He followed through every time he said he would, and was precise. He engaged his counterparts in various groups when needed, and made sure it was a "warm" hand off, assuring the connection with the person I needed to speak with.
I will certainly recommend him to friends and family. thank you, Mark
Adelynn Roces
Adelynn Roces
551
Cass is the ultimate professional when getting the job done. He was able to work on getting my refinance from a 30 year to a 15-year loan without getting my payments unreachable. I would definitely endorse him for employee of the year. Polite, courteous, personable, informative and very easy to reach out to if you had any questions or concerns.
Paul Neves
Paul Neves
551
Cass was nice enough to contact me when he saw I had been looking at mortgage options available to me as a current rocket mortgage customer. He was very helpful in guiding me to a decision that not only saved me money by lowering my interest rate but also allows me to make a substantial addtion to my payment to reduce the mortgage to less than 15 years. He was very polite, very informative, had...Cass was nice enough to contact me when he saw I had been looking at mortgage options available to me as a current rocket mortgage customer. He was very helpful in guiding me to a decision that not only saved me money by lowering my interest rate but also allows me to make a substantial addtion to my payment to reduce the mortgage to less than 15 years. He was very polite, very informative, had great communication with me and I would highly recommend him.Read MoreRead Less
Brad Shepherd
Brad Shepherd
551
Cass was extremely helpful in the refinance of my home. Everything went very smoothly and quickly. Awesome service.
Rachel Grubbs
Rachel Grubbs
551
Quick 🤪, available at all times, thorough, personable, customer service at its best. This was the fastest refi I have ever done and I’ve done several. Cass is your go to Mortage handler!
Charlene Rose
Charlene Rose
551
Working with Cass was a great experience he was there every step with answers and letting us know what was coming next no matter what time of day it was. He is very personable and motivated to get your family the best available loan with any information to make you know you’re well informed. Thanks Cass
Celia Lappano
Celia Lappano
551
Cass was always reachable and quick to respond to any questions and or concerns.
SirMarvellous Junior
SirMarvellous Junior
551
Cass is hands down gave the best customer service I’ve ever experienced. He was quick to follow up, answer questions and give us space to think through our options. I’ve already referred a few friends to him!!
J.B. Stirling
J.B. Stirling
551
Cass is knowledgeable and able to effectively communicate his understanding of mortgage lending to clarify gaps in my understanding. Cass is customer-focused, sincere and honest. As a representative/agent of your company, he inspires confidence and trust to this potential borrrower.
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