Let me start by saying I actually didn't wind up going with my refi from Cass -- because of an odd quirk of circumstances I found another provider offering a lower cost loan. Based on my research this was quite unusual since Rocket Mortgage has established a solid reputation as the low cost provider for mortgage loans.
Having said this, I was absolutely blown away by the service and support I ...Let me start by saying I actually didn't wind up going with my refi from Cass -- because of an odd quirk of circumstances I found another provider offering a lower cost loan. Based on my research this was quite unusual since Rocket Mortgage has established a solid reputation as the low cost provider for mortgage loans.
Having said this, I was absolutely blown away by the service and support I received from Cass at all phases of my loan shopping process. Cass is knowledgeable and responsive and he was able to get me a very competitive loan proposal assembled quite quickly. I'm an experienced mortgage buyer but even so, Cass further educated me on the mortgage buying and selection process. Even after it became clear that I was likely not going with the loan package from Cass, he stayed involved and helped me make sure I was getting the best deal with all loopholes closed from the provider I went with. Cass provided the best service by far of anyone I've ever working with during my many mortgage shopping experiences.
I suspect I have one more home purchase left in me in the years ahead (lake house here I come) and when I shop the for the mortgage for this property, I greatly look forward to working with Cass again.Read MoreRead Less
Ryan Hector
Ryan Hector
551
Cass was wonderful to work with on our refinance. My family is in a better financial situation now than what other lenders offered me. Thanks to cass and his dedication, and the man truly cares and wants to help, hes a person just like me and you and just wants to help. I do believe if I called him as a friend he would respond promptly just like the loan process. I drug him through the mud ...Cass was wonderful to work with on our refinance. My family is in a better financial situation now than what other lenders offered me. Thanks to cass and his dedication, and the man truly cares and wants to help, hes a person just like me and you and just wants to help. I do believe if I called him as a friend he would respond promptly just like the loan process. I drug him through the mud honestly, I was not easy on him and I feel like I owe him a bunch. Thank You Cass from me and my family!!!...-RyanRead MoreRead Less
Brandy Simanson
Brandy Simanson
551
Refinancing my home was so much easier than I expected. Cass was amazing to work with. Returned phone call, messages or even text within minutes. Extremely dedicated to his customers that even turn into friends!
Glenn Ryder
Glenn Ryder
551
Cass was great to work with -- he went the extra mile to make sure I got the best rate possible.
Vicky Fleming
Vicky Fleming
551
Cass was wonderful to work with, he made the experience so much easier by helping me step by step when I didn't understand things!! I would highly recommend him to all my friends!! Thank you so much Cass!!
Paul Mikhjian
Paul Mikhjian
551
Working with Cass has been nothing but a pleasure! He took what many people believe to be a scary task (getting financed for a home mortgage) and make it as easy as possible. He was professional, friendly, and mindful in the fact that this was all new for me. He held my hand through the entire mortgage from the beginning to the end. I would highly recommend Cass for anything mortgage related, he ...Working with Cass has been nothing but a pleasure! He took what many people believe to be a scary task (getting financed for a home mortgage) and make it as easy as possible. He was professional, friendly, and mindful in the fact that this was all new for me. He held my hand through the entire mortgage from the beginning to the end. I would highly recommend Cass for anything mortgage related, he has the professional knowledge to accomplish the goal and is very customer oriented!Read MoreRead Less
Bryan Friberg
Bryan Friberg
551
Cass was a wonderful member of our ReFi team. A real leader. I admire his tenacity and enjoyed working with him very much.
Pete Williams
Pete Williams
551
Cass is BY FAR the BEST and most KNOWLEDGABLE mortgage lender I have come across in over 19 years of purchasing homes (AKA Obtaining a mortgage). Cass helped me out over a year ago with a refinance of a property and did a fantastic job of making sure all my forms were in and up to date. I subsequently reached out to CASS when I decided to buy a new home. Cass started the process and ...Cass is BY FAR the BEST and most KNOWLEDGABLE mortgage lender I have come across in over 19 years of purchasing homes (AKA Obtaining a mortgage). Cass helped me out over a year ago with a refinance of a property and did a fantastic job of making sure all my forms were in and up to date. I subsequently reached out to CASS when I decided to buy a new home. Cass started the process and unfortunately I let a local lender persuade me to do business with them. BIG MISTAKE!! Cass informed me the local lender wasn't being transparent in the process and CASS was 100% correct. I ended up dropping the local lender and sticking with CASS and Rocket. THE BEST DECISION I COULD HAVE EVER MADE. Cass is not a lender but a FRIEND who cares about his clients and takes the time out to lay out WORST CASE SENERIOS and BEST CASE SENERIOS. You NEVER are surprised by anything dealing with CASS he let's you know UP FRONT what he can and can not do!!! I respect his passion for helping people and HE is the ONLY mortgage lender I will ever work with in the future. The entire team at Rocket is phenomenal!! My realtor even commented "I give it to them Rocket did a great job!". My advice stick with Rocket and CASS they are the BEST in the business!!!!!!!!!!Read MoreRead Less
Bob Snyder
Bob Snyder
551
Cass is the absolute best! Working with him was more than a business transaction. He truly cared about me and my family and making us and our satisfaction his top priority. I recommend Cass to anyone looking for a new or refinanced mortgage.
Laura Odland
Laura Odland
551
In all Honesty I was hesitant at first to have my Buyer use an online lender. Cass & his team were Honest, available, and efficient with getting us to the closing table in less than 30 Days! They kept me informed every step of the way! It was a very Positive experience. Thank you Cass, you are a true Professional!
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