Cass was immediately helpful in explaining options available and advantages of the different choices. As the process moved forward Cass always returned calls promptly and answered my questions and/or solved problems. I believe I was fortunate that he called immediately after I requested information. Jim
Missy Coday
Missy Coday
551
I called Rocket Mortgage just to check rates, and was connected to Cass. He was very friendly, enthusiastic, and extremely knowledgeable about the various options for me and my specific situation. It was evident that he really knows his stuff and that he cares about his clients. After a short conversation with him, he ran the numbers, and within about 30 minutes I had applied for my Rocket ...I called Rocket Mortgage just to check rates, and was connected to Cass. He was very friendly, enthusiastic, and extremely knowledgeable about the various options for me and my specific situation. It was evident that he really knows his stuff and that he cares about his clients. After a short conversation with him, he ran the numbers, and within about 30 minutes I had applied for my Rocket Mortgage refinance. Cass clearly explained several times the documents needed to complete the process and the next steps. He made it so easy and I never felt pressured by him or anyone else at Rocket Mortgage. Cass has been in constant contact with me throughout the process; he even gave me his personal cell phone number in case I had questions or concerns after hours. I've already recommended Cass to several family members and friends; he will be the first person I call when the time comes to refinance again!Read MoreRead Less
Vock Espiritu
Vock Espiritu
551
Cass is truly everything that you would look for in a mortgage banker. At first, I was skeptical after talking to 3 other mortgage bankers. But , when Cass called me, I immediately felt at ease in telling him my objectives in refinancing my home. He gave me the best opportunity to save money! He explained the whole process and the calculations until it was all clear to me. Also, he made himself ...Cass is truly everything that you would look for in a mortgage banker. At first, I was skeptical after talking to 3 other mortgage bankers. But , when Cass called me, I immediately felt at ease in telling him my objectives in refinancing my home. He gave me the best opportunity to save money! He explained the whole process and the calculations until it was all clear to me. Also, he made himself accessible especially when I had concerns even when it was a minor one. He worked with me every step of the way. I am so eager to recommend him to my relative and friends who will consider refinancing or buying a new home.Read MoreRead Less
Frank Hensley
Frank Hensley
551
Over the past several months I have been seeing articles on Facebook about HARP and how I could save by refinancing my home. Yesterday I clicked on the link and entered my information. Within minutes Cass called and we began a conversation. Cass was truly interested in our(my wife and I) goals and it was clear he wanted to help. I honestly thought that he would really push us into something that ...Over the past several months I have been seeing articles on Facebook about HARP and how I could save by refinancing my home. Yesterday I clicked on the link and entered my information. Within minutes Cass called and we began a conversation. Cass was truly interested in our(my wife and I) goals and it was clear he wanted to help. I honestly thought that he would really push us into something that would only be marginally beneficial. That is what these telephone sales people do...right? To my surprise and delight Cass said that he felt like we are in the best position possible and that he recommended we stay the course. That says to me that Cass is a man of honesty and integrity AND that he is truly interested in his customers. Read MoreRead Less
Ray Tejeda
Ray Tejeda
551
Cass was amazing to work with! I have a very hectic schedule, constantly pressed for time, and Cass handled everything from top to bottom in exploring multiple options and getting me all the information in a very timely manner. He worked around my schedule and always had answers. He made the entire process very turn key and made the decision for me to move my mortgage to Rocket Mortgage a no ...Cass was amazing to work with! I have a very hectic schedule, constantly pressed for time, and Cass handled everything from top to bottom in exploring multiple options and getting me all the information in a very timely manner. He worked around my schedule and always had answers. He made the entire process very turn key and made the decision for me to move my mortgage to Rocket Mortgage a no brainier! Great work Cass, and congrats on your recent promotion - very well deserved!Read MoreRead Less
Frank Labua
Frank Labua
551
Cass was very polite and knew his stuff. I enjoyed his bubbly personality. I would recommend Cass as he was with us every step of the way.👍👍
551
still can't believe the service that cass and Rocket Mortgage provided the process was so perfect no last minute problems like other banks best group of people I have ever seen from a loan. nothing but greatness .thanks again.
Scott Sidwell
Scott Sidwell
551
I started researching on-line with Rocket Mortgage to re-finance my home. I quickly got a call from Cass. I felt Cass really listened to what I was thinking about doing and ran through a bunch of potential options that were tailored to accomplishing what I was trying to achieve. His explanations were simple to understand and he made me feel like I was in total control of the process and he was ...I started researching on-line with Rocket Mortgage to re-finance my home. I quickly got a call from Cass. I felt Cass really listened to what I was thinking about doing and ran through a bunch of potential options that were tailored to accomplishing what I was trying to achieve. His explanations were simple to understand and he made me feel like I was in total control of the process and he was just supporting me. We landed on a solution that I felt was perfect my personal situation. The follow-up and customer service from Cass (and the whole loan Team) was outstanding. Everything was so easy and I never felt like I was left hanging. Contact Cass if you want a no-hassle experience and if need some guidance on the options available for refinancing your home. Scott Read MoreRead Less
Raymond Smeal
Raymond Smeal
551
When talking with Cass during the loan process, I always felt that I was talking to a professional. He handled every aspect with knowledge and personal care. If I ever have to go through this again, I hope I can deal with someone as professional and caring as Cass.
Debbie Miniex
Debbie Miniex
551
Cass is amazing. He's been with us every step of the way, giving us heads up on the loan. He's so professional and caring, he truly cares about his customers. I have worked with local banks and they don't give the great customer like Cass and his team. I have recommended a lot of friends and family to Cass. At first when I talked to my husband about the loan, he was so uncomfortable until Cass ...Cass is amazing. He's been with us every step of the way, giving us heads up on the loan. He's so professional and caring, he truly cares about his customers. I have worked with local banks and they don't give the great customer like Cass and his team. I have recommended a lot of friends and family to Cass. At first when I talked to my husband about the loan, he was so uncomfortable until Cass talked to him. Cass explain everything in so detail so my husband could understand. Cass is great at what he does and he will go above and beyond to help his customers because his customer does come first. thank you Cass! I enjoy working with you.Read MoreRead Less
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