Cass Hart (Strzynski)

Detroit, MI

NMLS 1367787

Triple Crown Banker

Cass' Reviews

Tomi Cambron
Cass was very pleasant to do business with. With his direction, the whole process went smoothly.
Lori Thomas
Cass had very efficient and effective communication skills. His aggressiveness at first was somewhat alarming. Over time it proved to be an asset to me. He handled a diverse situation very well. I very much appreciated him.
Eloy Isabel Diaz Ortega
Since the first day I called the company Cass was the fist person to attend me. Since the beginning and end, all the time he was efficient with everything. And he was always there, following up with Me always calling and checking up with the case. He's a very exciting person and also agent. Thank you very much and I appreciate your help and your team.
Costena Walker
When I called Rocket Mortgage I didn't know what to expect. Right away I was connected to to Cass - my Morgage Banker. He was very polite and very informative. He made me feel at ease about the process. After talking, we made an appointment for him to call me back after I had gathered my documents so he could the process and get started on my refinance package. I was amazed at how smoothly things ...When I called Rocket Mortgage I didn't know what to expect. Right away I was connected to to Cass - my Morgage Banker. He was very polite and very informative. He made me feel at ease about the process. After talking, we made an appointment for him to call me back after I had gathered my documents so he could the process and get started on my refinance package. I was amazed at how smoothly things went. He explained things throughout the entire process. It covered just as much paperwork as the purchase of my home, it was just a more relaxed atmosphere. I received emails from Cass everytime there was a document to review and sign.
I was then introduced to Kelly King - my Client Care Specialist. She was very helpful as well. She walked me through the necessary paperwork and why I needed to submit them. Even though I was working with Kelly Cass continued to call to let me know how things were going and to see if I had any questions.
Then I was told that an appraiser would come out to assess my home. Ralph Tisa of Tisa Appraisers was scheduled to come do the appraisal. He called, introduced himself and confirmed the date and time he was to come. He came, was very polite and explained things every step of the way.
Next was my Closing Care Representative - Ronya Mallard. She called me and reviewed the closing documents and the figures on the mortgage for refinancing. She was very thorough.
Then on 6/10/16 a closing agent came to my home and reviewed all the paperwork, had me sign them and told me that my loan would fund on 6/15/16. Everyone went out of their way to make this a painless process and continued to put my mind at ease.
Throughout this entire process, Cass kept checking in with me even after it funded, he asked if I had any questions. I was very amazed when he called on Sunday afternoon 6/19/16 to see if there were any issues because he saw that I had logged onto my Rocket Mortgage. That was so very thoughtful of him. Cass and his team of professionals made my refinance go very smoothly and I will refer others to Cass and Rocket Mortgage
Thank you so much
Costena WalkerRead MoreRead Less
Lana Mellers
The first time I spoke to Cass regarding refinancing my home I could tell that he truly cares about his clients' welfare. He was very attentive and provided helpful advice regarding refinancing my property. He took care of all my queries in a jiffy and ensured that I received all relevant info and kept me updated. As promised, the refinance process was completed in less than 1 month. Cass and his ...The first time I spoke to Cass regarding refinancing my home I could tell that he truly cares about his clients' welfare. He was very attentive and provided helpful advice regarding refinancing my property. He took care of all my queries in a jiffy and ensured that I received all relevant info and kept me updated. As promised, the refinance process was completed in less than 1 month. Cass and his team were courteous, professional and provided outstanding customer service through the entire process. Read MoreRead Less
Dale Missert
Cass delivers as promised, bottom line. Caring and detailed. Thoroughly explained the process from inception to closing to my wife & I. Our children are now married with families. Was time to take care of unfinished business. Had a balance on our existing mortgage with an interest rate much higher than we should've had. Followed up with us often to assure his "team" had our best interests. Whole ...Cass delivers as promised, bottom line. Caring and detailed. Thoroughly explained the process from inception to closing to my wife & I. Our children are now married with families. Was time to take care of unfinished business. Had a balance on our existing mortgage with an interest rate much higher than we should've had. Followed up with us often to assure his "team" had our best interests. Whole process took @ 2 weeks. Rocket Mortgage a good Company, but to be so, you need to have employees like Cass who treats the Customer the way we all deserve to be treated. Very thankful for his assistance and happy to say so !!Read MoreRead Less
Sharon Ring
Working with Cass was true pleasure! He was very helpful and professional and felt that he truly goes above and beyond to help. I would not hesitate to highly recommend him!
Laurie Winchell
Cass was always on top of everything and promptly returned calls. Couldn't of had a better experience!
Christina Westfield
Awesome. Class act. Felt like I knew him my whole life. Helpful with every aspect of my refinance. Feel lucky that I got Cass to work with
Joseph Walton
Excellent reaction time to any questions/problems. I had a billing question, but when I didn't get the response with that team, Cass responded to me and sent a follow up to the team that I needed the assistance with. You always have someone in Rocket Mortgage that will get you the help!