I don't know enough words to describe Cass. Professional, knowledgeable, courteous, and awesome to work with all seem to fall short. We were faced with the prospect of possible having to sell our home of more than 30 years as a result of effecting repairs after Superstorm Sandy severely impacted it in 2012. Although we were properly insured to make the initial repairs we were forced to elevate it ...I don't know enough words to describe Cass. Professional, knowledgeable, courteous, and awesome to work with all seem to fall short. We were faced with the prospect of possible having to sell our home of more than 30 years as a result of effecting repairs after Superstorm Sandy severely impacted it in 2012. Although we were properly insured to make the initial repairs we were forced to elevate it well above the revised flood levels. This was an expensive and very time consuming, unpleasant experience to say the least. It required substantial withdrawals from our life savings and use of credit cards to facilitate and complete the project. We were struggling to make ends meet to say the least and considered a reverse mortgage, or selling outright. I took a shot at refinancing and was contacted by a number of companies including Cass from Rocket Mortgage. I was impressed right from the start by his personality, willingness to listen, and understanding of our situation. He promised to work with us to find a way to help us consolidate our debt lower our mortgage payment and get us back on our feet. That was a promise that he never failed to keep!! He and his team worked relentlessly to come up with the best possible solution and I'm thrilled to say that it has put us back on our feet and we will be able to remain in our home with an affordable mortgage, no credit card debt, and extra funds monthly providing us with a much needed comfort level.
Suffice to say that if it hadn't been for Cass's expertise, and patience and willingness to listen and provide us with solutions we may have been packing our bags and leaving the home we have loved for so many years.
So, Thank You Cass and Rocket Mortgage, you truly do amaze your clients, !!!!!! Read MoreRead Less
Naveen Mathur
Naveen Mathur
551
With the closing of our refinancing set for Oct.21, 2016, We would like to take this opportunity to thank Cass for making the entire process a comparatively pleasant experience. The process was prompt and efficient and in accordance with the numbers initially quoted by Cass. I would also like to thank Cass and his team of professionals for excellent customer service and for staying in touch and ...With the closing of our refinancing set for Oct.21, 2016, We would like to take this opportunity to thank Cass for making the entire process a comparatively pleasant experience. The process was prompt and efficient and in accordance with the numbers initially quoted by Cass. I would also like to thank Cass and his team of professionals for excellent customer service and for staying in touch and answering all our questions.
We will be glad to recommend others for their refinancing needs to Cass and Rocket Mortgage.
Contacted Rocket Mortgage for a refi because of the historically low interest rates; Cass helped us get the best deal and shepherded us through the process. Rocket Mortgage was probably the easiest and quickest refi process we have been through.
Jennifer Marie
Jennifer Marie
551
I didn't know what to expect when refinancing a loan, but we really needed to to help our financial situation after our son was diagnosed with cancer. Cass was really helpful and made it a pretty easy process. He responded so quickly to any questions I had and made the experience far more simple than I had anticipated. Thanks to his help, we are well on our way to clearing out all of our credit ...I didn't know what to expect when refinancing a loan, but we really needed to to help our financial situation after our son was diagnosed with cancer. Cass was really helpful and made it a pretty easy process. He responded so quickly to any questions I had and made the experience far more simple than I had anticipated. Thanks to his help, we are well on our way to clearing out all of our credit card debt....something I never thought we would be able to do. Read MoreRead Less
Aly Kulifay
Aly Kulifay
551
My wife and I have refinanced a few times in our current home. My last was with a broker where my current mortgage was with Rocket Mortgage. Keeping a close watch on mortgage rates drop to an all time historic low, I contacted Rocket Mortgage to inquire about a reduced rate, and reduced term Refinance loan. I was connected with Cass, my Personal Mortgage Banker, "personal" being the key word! ...My wife and I have refinanced a few times in our current home. My last was with a broker where my current mortgage was with Rocket Mortgage. Keeping a close watch on mortgage rates drop to an all time historic low, I contacted Rocket Mortgage to inquire about a reduced rate, and reduced term Refinance loan. I was connected with Cass, my Personal Mortgage Banker, "personal" being the key word! Cass is extremely organized, and always available, Cass called, emailed and made certain I had all the information I needed for a smooth Refinance Like no other I had before. Once his checklist list was completed I was introduced to Kristin as his close team member, but Cass explained any questions could also come to him as well. I closed right on time and ever thing went as Cass planned for us. I would highly recommend you request Cass for your Personal Mortgage banker needs. Rocket Mortgage, Don't Lose this great asset to your organization! Read MoreRead Less
Pam Hiserodt
Pam Hiserodt
551
Cass was able to help me with my questions and explain what options were open to me. I have trouble speaking and he was patient and kind when he was having trouble understanding me. Rocket Mortgage is the best mortgage lender and I have told many people about the great rate I have and how easy it was to get approved. Cass is a great asset to Rocket Mortgage and I hope others who deal with him are ...Cass was able to help me with my questions and explain what options were open to me. I have trouble speaking and he was patient and kind when he was having trouble understanding me. Rocket Mortgage is the best mortgage lender and I have told many people about the great rate I have and how easy it was to get approved. Cass is a great asset to Rocket Mortgage and I hope others who deal with him are as happy as I am. Thank You Cass, Pam HiserodtRead MoreRead Less
Armando Moreno
Armando Moreno
551
I don't like the long process of refinancing. But honestly, this time was much easier and very well coordinated with the help of Cass. Thank you very much.
Scott Hillyard
Scott Hillyard
551
My Mortgage Banker Cass, did a very good job to help me through the process to refinance my house. He helped me to fully understand the different options before I would commit to anything, He made the best suggestions as to what worked for me. He made my wife and I feel very comfortable with the Refi.
Suzanne Foder
Suzanne Foder
551
Cass is extremely professional,knowledgeable,he has a confident calming approach-I had considered refinancing several times but I could not get motivated - my experience with Cass,his team-Tamela and Jamal at Rocket Mortgage was Effortless-Everyone was Outstanding,Exceptional at their job-Very courteous and a pleasure to do business with- I was guided each step of the way to reach my Closing ...Cass is extremely professional,knowledgeable,he has a confident calming approach-I had considered refinancing several times but I could not get motivated - my experience with Cass,his team-Tamela and Jamal at Rocket Mortgage was Effortless-Everyone was Outstanding,Exceptional at their job-Very courteous and a pleasure to do business with- I was guided each step of the way to reach my Closing Date. I certainly would recommend Cass and his team to anyone in the future. It is my pleasure to have done business with Rocket Mortgage.Read MoreRead Less
Carlos Canellas
Carlos Canellas
551
It was a pleasure dealing with Cass, who was very knowledgeable and extremely helpful answering all my questions. It was an easy transaction due to Cass's direction and his ability to answer all questions.
Thank you and good luck in all your future endeavors.
Dawn Farrell
Dawn Farrell
551
It was a pleasure doing business with Rocket Mortgage. Cass was always helpful and prompt at getting back to us. He gave us his cell number to contact him with any questions we had about our refinance. If he didn't know an answer to a question, he would get us in contact with someone who did. He frequently checked in on us to make sure we understood every step of the process. I would definitely ...It was a pleasure doing business with Rocket Mortgage. Cass was always helpful and prompt at getting back to us. He gave us his cell number to contact him with any questions we had about our refinance. If he didn't know an answer to a question, he would get us in contact with someone who did. He frequently checked in on us to make sure we understood every step of the process. I would definitely recommend Rocket Mortgage to my friends and family because it was such a great experience. Thank you Cass for everything you did to make this as smooth and painless as possible. Read MoreRead Less
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