Cass was awesome! He explained everything to us, sometimes more than once. Buying your first home is a stressful but exciting adventure on the road of life. For me much more stressful then most I believe. Cass was the first banker we spoke to. From the very first conversation Cass was very easy to talk to and really seemed to care about our needs. In the ...A Special Thank You To Cass Strzynski
Cass was awesome! He explained everything to us, sometimes more than once. Buying your first home is a stressful but exciting adventure on the road of life. For me much more stressful then most I believe. Cass was the first banker we spoke to. From the very first conversation Cass was very easy to talk to and really seemed to care about our needs. In the end we choose to use Rocket Mortgage because Cass made us feel that he would have our best interests in mind. So you could say Cass as a banker put Rocket Mortgage above the rest.
For us buying a house was like walking blind folded with no hands. Cass was the bright flash light showing us what was going on, as he explained the ins and outs of our loan to us. Cass gave us hope when we thought all hope was lost. Our identity was stolen during the house hunting process causing our credit score to plummet. We were sure that Rocket Mortgage would back out on our loan. However Cass was very kind and understanding with our situation. He waited for the bank to work out the issues and for our credit score to come back up. Then we were finally at closing and our seller was flooded out of her home due to hurricane Harvey and unable to get her paper work in, missing our proposed closing date causing Cass to have to re run our credit. He not only got us a better interest rate but also was able to get us a 25 year loan instead of the 30 year, saving us more the 30,000.00.
All in all Cass was always going the extra mile to help us get our loan closed. He spoke to my realtor, the seller’s realtor and really anyone he thought would help us get what we needed. The whole Rocket Mortgage team was truly epic! Gigi Harris even spoke to our bank to help us get the correct paper work we needed for closing. When we buy a house in the future I will be using Rocket Mortgage. Thankfully, Susie and Justin Gajan Read MoreRead Less
Raymond Smeal
Raymond Smeal
551
When talking with Cass during the loan process, I always felt that I was talking to a professional. He handled every aspect with knowledge and personal care. If I ever have to go through this again, I hope I can deal with someone as professional and caring as Cass.
Debbie Miniex
Debbie Miniex
551
Cass is amazing. He's been with us every step of the way, giving us heads up on the loan. He's so professional and caring, he truly cares about his customers. I have worked with local banks and they don't give the great customer like Cass and his team. I have recommended a lot of friends and family to Cass. At first when I talked to my husband about the loan, he was so uncomfortable until Cass ...Cass is amazing. He's been with us every step of the way, giving us heads up on the loan. He's so professional and caring, he truly cares about his customers. I have worked with local banks and they don't give the great customer like Cass and his team. I have recommended a lot of friends and family to Cass. At first when I talked to my husband about the loan, he was so uncomfortable until Cass talked to him. Cass explain everything in so detail so my husband could understand. Cass is great at what he does and he will go above and beyond to help his customers because his customer does come first. thank you Cass! I enjoy working with you.Read MoreRead Less
Andria Atkinson
Andria Atkinson
551
Cass has been very helpful and easy to work with. I called on a whim thinking that I couldn't get in a better situation with my mortgage payments. Cass eased my mind and created just the perfect situation for us with our refinance. I would recommend Cass to anyone looking for a home loan. Everything happened just like he said it would. We will be closing this week only 5 weeks after my first ...Cass has been very helpful and easy to work with. I called on a whim thinking that I couldn't get in a better situation with my mortgage payments. Cass eased my mind and created just the perfect situation for us with our refinance. I would recommend Cass to anyone looking for a home loan. Everything happened just like he said it would. We will be closing this week only 5 weeks after my first call! Read MoreRead Less
Joshua Showalter
Joshua Showalter
551
Cass and the Rocket Mortgage team made the entire refinance process much simpler than expected. Not only was he knowledgeable but personable. He was very helpful with running figures and various scenarios while guiding through the entire process. I could not be happier with the service provided! We close this weekend.
Molly Layton
Molly Layton
551
How can I explain my working experience with Cass? In March when I first wanted to refinance my condo, He worked very diligent with me to find the best way to lower my payment and restructure my loan. Because of another Banking situation, I could move forward with my plans. I was however, so impressed that when I again wanted to investigate refinancing I called and asked for Cass and for me that ...How can I explain my working experience with Cass? In March when I first wanted to refinance my condo, He worked very diligent with me to find the best way to lower my payment and restructure my loan. Because of another Banking situation, I could move forward with my plans. I was however, so impressed that when I again wanted to investigate refinancing I called and asked for Cass and for me that is saying a lot. I am still working on the other bank situation, however, I have his number sitting with my loan information and Cass will be getting another call. Molly LaytonRead MoreRead Less
M MGonzalez
M MGonzalez
551
I've started gathering information about different companies to show my husband, that way he'll have choices and he'll choose what would be best for us. After showing him the numbers of 6 different companies, he didn't choose Rocket Mortgage, I've called Cass to let him know of his decision . Cass said let me talk to him, my husband felt so comfortable with him, he change his mind and went with ...I've started gathering information about different companies to show my husband, that way he'll have choices and he'll choose what would be best for us. After showing him the numbers of 6 different companies, he didn't choose Rocket Mortgage, I've called Cass to let him know of his decision . Cass said let me talk to him, my husband felt so comfortable with him, he change his mind and went with Rocket Mortgage , because of Cass. He is so helpful, and understanding, he was also there to answer whatever questions we had about our loan. I know he is doing his job, but He is passionate about what he does , and he loves doing it, that's what was different from the other companies a gather information from. We are just about to close (07-14-2016) , and we are excited about how fast the process was. My boss recommended Rocket Mortgage, My good luck was having Cass answering my call . Thanks for all your help, thanks for your patience explaining the numbers. We really appreciate your help Cass. Cass and the team made the process smooth. I'll definitely will be recommending Rocket Mortgage to others, thanks to Cass and his team. Rocket Mortgage have Great customer service! Thanks a Lot Cass :-)Read MoreRead Less
Brenton Hood
Brenton Hood
551
I didn't really know what expect from the process of refinancing. With Cass it was legitimately the easiest financial process I've ever been through. He was extremely professional and polite and straight up made the refinance ridiculously simple and easy. I'd give him 6 out of 5 stars if I could.
Shelah Williams
Shelah Williams
551
I contacted Rocket Mortgage to refinance my home. I explained to Cass my situation and that I was needing to get my ex-husband off the existing mortgage. Cass was very friendly, professional, and courteous through the entire process. He made me feel comfortable with my decisions and was there every step of the way. One thing I really liked about Cass was his thoroughness and effectiveness in ...I contacted Rocket Mortgage to refinance my home. I explained to Cass my situation and that I was needing to get my ex-husband off the existing mortgage. Cass was very friendly, professional, and courteous through the entire process. He made me feel comfortable with my decisions and was there every step of the way. One thing I really liked about Cass was his thoroughness and effectiveness in getting back to me. If I asked a question, he either knew the answer or he acknowledged that he needed to ask someone in that area because he didn't want to mislead me. That was a huge plus for me.
I really liked how the team worked together. During the entire process, I only ran into a couple of mishaps. They were corrected quickly and efficiently.
If I ever need to finance a home again, I will definitely contact Rocket Mortgage again. Cass is a hardworking young man who has a true passion for helping others make their dreams come true. I will definitely recommend him to my friends and family.Read MoreRead Less
Tomi Cambron
Tomi Cambron
551
Cass was very pleasant to do business with. With his direction, the whole process went smoothly.
Lori Thomas
Lori Thomas
551
Cass had very efficient and effective communication skills. His aggressiveness at first was somewhat alarming. Over time it proved to be an asset to me. He handled a diverse situation very well. I very much appreciated him.
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