Cass was incredibly helpful and informative regarding questions I had about possibly refinancing.
Kirk Ricker
Kirk Ricker
551
Great and easy to work with. Lots of facts and straightforward activity. Support is there if you need it and leave you alone is there if you don't need help. I would definitely repeat.
Bill Scollon
Bill Scollon
551
Cass was straightforward, efficient, knowledgeable and a pleasure to work with. Highly recommend!!
Matty Perez
Matty Perez
551
Cass was quick and so helpful. Highly recommend!
Jennifer Malone
Jennifer Malone
551
I have refinanced with Cass two times now. He is always courteous and professional. If you have any questions, he responds quickly and is always eager to help! I recommend him highly!
Mark Chenoweth
Mark Chenoweth
551
Cass has been super informative and professional in the entire refinance process. I would not hesitate to contact him if we need financing again in the future!
John Casertano
John Casertano
551
Cass was extremely efficient representative. Personable and knowledgable. We have closed twice with him always a great trouble free experience.
Yvonne Jeff
Yvonne Jeff
551
Cass was very knowledgeable and helpful throughout this process. It was an overall painless process and I would highly recommend Cass to friends and family!
Aida Victoria
Aida Victoria
551
There are not enough stars to give Cass. He deserves 10 stars!! He was the most helpful, caring, and knowledgeable representative I have ever dealt with. He made the whole experience smooth and actually a pleasure. I highly recommend him and his expertise to anyone who needs a mortgage or to refinance.
Jeffrey Oliver
Jeffrey Oliver
551
I Already had a loan with Rocket Mortgage and this was a Re-Finance. Cass was great and excellent customer service. Always prompt and communication was exceptional. Definitely 5 star service.
Dave Buck
Dave Buck
551
My mortgage refinance journey began several months ago, when I applied with my current mortgage holder only to be turned down. That’s when I applied on-line with Rocket. They also turned me down. Several days later, I got a call from Cass who said he had looked at my application and saw some things we could work on. He assigned Kris Harris to work with me to repair my credit score. We were able to...My mortgage refinance journey began several months ago, when I applied with my current mortgage holder only to be turned down. That’s when I applied on-line with Rocket. They also turned me down. Several days later, I got a call from Cass who said he had looked at my application and saw some things we could work on. He assigned Kris Harris to work with me to repair my credit score. We were able to get some erroneous things removed from all three credit bureaus and got my score to where it needed to be. Cass stayed in touch with me the entire time. We started uploading necessary documents to Rocket’s customer portal. The system notified me when tasks were needed and completed. Other resources were assigned to me, like an appraiser and title company. Once the loan was approved, I was able to choose the date, time and location of the closing. A notary who worked for Rocket came to my house and I signed or e-signed all the documents. Five days later, the proceeds of the refinance appeared in my bank account. This was the easiest and most pleasant banking experience of my life. I credit Cass for making it happen. He is extremely knowledgeable and professional, but most importantly, friendly and engaged. He really cared! Cass is the best banker I have ever encountered.Read MoreRead Less
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