It was wonderful working with Cass! The whole process was quick and easy! We closed yesterday and are so happy, and we are saving money. You can't beat a 2.75 interest rate for 15 years!
Bruce Wall
Bruce Wall
551
I don't know enough words to describe Cass. Professional, knowledgeable, courteous, and awesome to work with all seem to fall short. We were faced with the prospect of possible having to sell our home of more than 30 years as a result of effecting repairs after Superstorm Sandy severely impacted it in 2012. Although we were properly insured to make the initial repairs we were forced to elevate it ...I don't know enough words to describe Cass. Professional, knowledgeable, courteous, and awesome to work with all seem to fall short. We were faced with the prospect of possible having to sell our home of more than 30 years as a result of effecting repairs after Superstorm Sandy severely impacted it in 2012. Although we were properly insured to make the initial repairs we were forced to elevate it well above the revised flood levels. This was an expensive and very time consuming, unpleasant experience to say the least. It required substantial withdrawals from our life savings and use of credit cards to facilitate and complete the project. We were struggling to make ends meet to say the least and considered a reverse mortgage, or selling outright. I took a shot at refinancing and was contacted by a number of companies including Cass from Rocket Mortgage. I was impressed right from the start by his personality, willingness to listen, and understanding of our situation. He promised to work with us to find a way to help us consolidate our debt lower our mortgage payment and get us back on our feet. That was a promise that he never failed to keep!! He and his team worked relentlessly to come up with the best possible solution and I'm thrilled to say that it has put us back on our feet and we will be able to remain in our home with an affordable mortgage, no credit card debt, and extra funds monthly providing us with a much needed comfort level.
Suffice to say that if it hadn't been for Cass's expertise, and patience and willingness to listen and provide us with solutions we may have been packing our bags and leaving the home we have loved for so many years.
So, Thank You Cass and Rocket Mortgage, you truly do amaze your clients, !!!!!! Read MoreRead Less
Anita Palmer
Anita Palmer
551
We just refinanced our VA loan from December of 2015 with Cass. We had such a fantastic experience initially with Cass and the Rocket Mortgage mortgage team that I inquired about lower rates for our VA loan after 10 months. Cass has such integrity and passion for what he does that it is infectious that literally within minutes we had a lower rate that significantly lowered our monthly payments. ...We just refinanced our VA loan from December of 2015 with Cass. We had such a fantastic experience initially with Cass and the Rocket Mortgage mortgage team that I inquired about lower rates for our VA loan after 10 months. Cass has such integrity and passion for what he does that it is infectious that literally within minutes we had a lower rate that significantly lowered our monthly payments. The Rocket Mortgage electronic platform is simple to use to send required documents and stay in touch with the loan process. As in our initial experience, from Cass, to the loan process Team, to the closing team everyone is trustworthy, friendly and very competent. We closed our loan in under 30 days and the closing agent came to our home. Thanks Cass for creating another memorable, enjoyable, money saving experience!Read MoreRead Less
John Ross
John Ross
551
From start to finish this has been the best home loan experience I have ever had. Cass went above and beyond the level of customer experience I would have expected. He was personal, professional and giving of his time and energy to the entire process. I HIGHLY recommend Rocket Mortgage and hope everyone who uses them asks for Cass. He is an incredible asset to his company and this business! Even ...From start to finish this has been the best home loan experience I have ever had. Cass went above and beyond the level of customer experience I would have expected. He was personal, professional and giving of his time and energy to the entire process. I HIGHLY recommend Rocket Mortgage and hope everyone who uses them asks for Cass. He is an incredible asset to his company and this business! Even the company involved in our closing bragged on Rocket Mortgage and Cass and how easy the paperwork was to complete. Thank you Cass! Read MoreRead Less
April Grose-Dehring
April Grose-Dehring
551
I am making it a point to write this review for Cass because he is very deserving of it! Our time is very valuable to us, as our lives have gotten A LOT more busy with baby #3 in our lives, and Cass made the refinancing process so easy!! My husband and I had been looking into the refinancing rate for a few months and he had read a lot online about how Rocket Mortgage were rated one of the top ...I am making it a point to write this review for Cass because he is very deserving of it! Our time is very valuable to us, as our lives have gotten A LOT more busy with baby #3 in our lives, and Cass made the refinancing process so easy!! My husband and I had been looking into the refinancing rate for a few months and he had read a lot online about how Rocket Mortgage were rated one of the top mortgage companies to get a home loan through, so we finally decided the month our 3rd baby was born to go ahead with a refinance! Cass called us almost within an hour of my husband putting a request in for a refinance and what do you know, that Cass grew up in Northern Michigan, just right around the corner from where we live! He is a very personable guy to work with and totally down to earth! What appealed to me was that he PROMISED that the refinance that we were doing was NOT going to be handed off to some 3rd party mortgage company! Any loan that we get, it will stay with Rocket Mortgage! On top of that, we got a lower interest rate. Being a family of 5 now, any money that we can save is money that can be put towards the kids' future, which is great in my book! Overall Cass's personable character, and positive vibe testifies that he will go far with this company and I would recommend in a heart beat any of my FAMILY or FRIENDS to have Cass handle their home loans! I know they would be taken care of! Thanks again Cass for being on top of it and staying in touch! Remember Northern Michigan summers rock! - April Read MoreRead Less
Jane Simmonds
Jane Simmonds
551
Cass is excellent to work with--intelligent, quick on the uptake, well organized, persistent without being too pushy. By the end of our work together, he managed to get me a better rate and terms than were proposed originally--and seemed to take genuine pleasure in this. I whole heartedly recommend him as your mortgage broker! Thank you, Cass.
Naveen Mathur
Naveen Mathur
551
With the closing of our refinancing set for Oct.21, 2016, We would like to take this opportunity to thank Cass for making the entire process a comparatively pleasant experience. The process was prompt and efficient and in accordance with the numbers initially quoted by Cass. I would also like to thank Cass and his team of professionals for excellent customer service and for staying in touch and ...With the closing of our refinancing set for Oct.21, 2016, We would like to take this opportunity to thank Cass for making the entire process a comparatively pleasant experience. The process was prompt and efficient and in accordance with the numbers initially quoted by Cass. I would also like to thank Cass and his team of professionals for excellent customer service and for staying in touch and answering all our questions.
We will be glad to recommend others for their refinancing needs to Cass and Rocket Mortgage.
Contacted Rocket Mortgage for a refi because of the historically low interest rates; Cass helped us get the best deal and shepherded us through the process. Rocket Mortgage was probably the easiest and quickest refi process we have been through.
Jennifer Marie
Jennifer Marie
551
I didn't know what to expect when refinancing a loan, but we really needed to to help our financial situation after our son was diagnosed with cancer. Cass was really helpful and made it a pretty easy process. He responded so quickly to any questions I had and made the experience far more simple than I had anticipated. Thanks to his help, we are well on our way to clearing out all of our credit ...I didn't know what to expect when refinancing a loan, but we really needed to to help our financial situation after our son was diagnosed with cancer. Cass was really helpful and made it a pretty easy process. He responded so quickly to any questions I had and made the experience far more simple than I had anticipated. Thanks to his help, we are well on our way to clearing out all of our credit card debt....something I never thought we would be able to do. Read MoreRead Less
Aly Kulifay
Aly Kulifay
551
My wife and I have refinanced a few times in our current home. My last was with a broker where my current mortgage was with Rocket Mortgage. Keeping a close watch on mortgage rates drop to an all time historic low, I contacted Rocket Mortgage to inquire about a reduced rate, and reduced term Refinance loan. I was connected with Cass, my Personal Mortgage Banker, "personal" being the key word! ...My wife and I have refinanced a few times in our current home. My last was with a broker where my current mortgage was with Rocket Mortgage. Keeping a close watch on mortgage rates drop to an all time historic low, I contacted Rocket Mortgage to inquire about a reduced rate, and reduced term Refinance loan. I was connected with Cass, my Personal Mortgage Banker, "personal" being the key word! Cass is extremely organized, and always available, Cass called, emailed and made certain I had all the information I needed for a smooth Refinance Like no other I had before. Once his checklist list was completed I was introduced to Kristin as his close team member, but Cass explained any questions could also come to him as well. I closed right on time and ever thing went as Cass planned for us. I would highly recommend you request Cass for your Personal Mortgage banker needs. Rocket Mortgage, Don't Lose this great asset to your organization! Read MoreRead Less
Pam Hiserodt
Pam Hiserodt
551
Cass was able to help me with my questions and explain what options were open to me. I have trouble speaking and he was patient and kind when he was having trouble understanding me. Rocket Mortgage is the best mortgage lender and I have told many people about the great rate I have and how easy it was to get approved. Cass is a great asset to Rocket Mortgage and I hope others who deal with him are ...Cass was able to help me with my questions and explain what options were open to me. I have trouble speaking and he was patient and kind when he was having trouble understanding me. Rocket Mortgage is the best mortgage lender and I have told many people about the great rate I have and how easy it was to get approved. Cass is a great asset to Rocket Mortgage and I hope others who deal with him are as happy as I am. Thank You Cass, Pam HiserodtRead MoreRead Less
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