Reply from Cassandra Davis:
Dear Terrill,
Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. I sincerely apologize if there was an opportunity where I could have provided better expectations. It is our process to have our team members specialized in different roles. My role as a licensed ...Dear Terrill,
Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. I sincerely apologize if there was an opportunity where I could have provided better expectations. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to the terms and structure, while our processing team will assist you with the underwriting requirements as the loan progresses. I believe you have received clarity after speaking with our Client Relations team regarding the concerns mentioned. Please let me know if there is anything I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less