Cedric was helpful and knew how to do his job. I think Rocket Mortgage had some internal issues that caused one dept to not know what other depts. were doing. I think there was a glut of new loans to process and the internal communications were not able to keep up with the numbers of people trying to refinance their properties. It took over 75 days to be refinanced which in my mind is not ...Cedric was helpful and knew how to do his job. I think Rocket Mortgage had some internal issues that caused one dept to not know what other depts. were doing. I think there was a glut of new loans to process and the internal communications were not able to keep up with the numbers of people trying to refinance their properties. It took over 75 days to be refinanced which in my mind is not very good. However, i never felt that this was something Cedric had any control over. Was much higher up in the food chain. Rocket Mortgage prides itself on customer satisfaction, efficiency etc. It did not hit the mark on this latest experience I had with Rocket Mortgage.Read MoreRead Less
Rodney Hearne
Rodney Hearne
551
Cedric listened to what I wanted out of a refinance and then proceeded to deliver. We got the exact APR that we wanted and remained in the same year as our current loan (13). It was easy and it went very fast. We were in our new loan in about 15 days. I have nothing but high praise for Cedric and our on going relationship with Rocket Mortgage and their fine team of experts.
Karen Leach
Karen Leach
551
Cedric was polite, knowledgeable and answered all my questions. When I needed him to contact me, he responded in a timely manner. He's a keeper.
Cynthia Thomas
Cynthia Thomas
551
I had a wonderful experience as I worked through the loan process with him. He explained what was needed and let me know of any other information missing. Everything was handled in a timely fashion. He was very helpful in the whole process of refinancing my house.
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