Charlene Pletcher

Detroit, MI

NMLS 28160

Triple Crown Banker

Charlene's Reviews

Douglas Smith
I selected Rocket Mortgage for a second mortgage based on the outstanding experience with my two previous home purchases.
Early on in the process I spoke with several Rocket Mortgage team members. I began to wonder if the right hand knew want the left was doing. Some were more helpful and knowledgeable than others. Every day was an adventure obtaining a consistent answer to my questions. ...I selected Rocket Mortgage for a second mortgage based on the outstanding experience with my two previous home purchases.
Early on in the process I spoke with several Rocket Mortgage team members. I began to wonder if the right hand knew want the left was doing. Some were more helpful and knowledgeable than others. Every day was an adventure obtaining a consistent answer to my questions. Ultimately I learned that Charlene was my "Banker' for the loan process. She was very prompt and thorough in responding to my questions and erased my concerns as to whether Rocket Mortgage was experienced with handling 2nd Mortgages as opposed to first mortgages. I am glad she was finally appointed to be my banker for this transaction. With Charlene in the driver seat all my fears went away. Glad she was assigned to the case.Read MoreRead Less
NT Zuvich
I was worried the process would involve tons of paperwork, but she had everything ready, and the online requirements were minimal. I highly recommend Charlene if you need a mortgage or refinance
Gloria Baez
"We recently refinanced our home with Charlene at Rocket Mortgage, and the experience was seamless and stress-free. Charlene's exceptional expertise, coupled with her friendly and thoughtful approach, made every step of the process easy to understand. Her thorough explanations and guidance were invaluable, making us feel confident and supported throughout.

Despite our interactions being online and ..."We recently refinanced our home with Charlene at Rocket Mortgage, and the experience was seamless and stress-free. Charlene's exceptional expertise, coupled with her friendly and thoughtful approach, made every step of the process easy to understand. Her thorough explanations and guidance were invaluable, making us feel confident and supported throughout.

Despite our interactions being online and over the phone, Charlene's professionalism and warmth made it feel like a personal, in-person experience. We can't thank her enough for her outstanding service and expertise.

If you're considering refinancing or obtaining a loan, we highly recommend Charlene at Rocket Mortgage. The company's name isn't just a slogan – with Charlene, you'll experience the speed and efficiency that Rocket Mortgage promises. Five stars isn't enough – Charlene deserves ten!Read MoreRead Less
Kenya Spevey
I was really nervous about the process, but Charlene made me feel at ease. She communicated with me regularly during the process and went above my expectations.
Michael Vaughan
Charlene was wonderful to deal with. Her friendly personality and vast knowledge base made everything a breeze. I would highly recommend Charlene to anyone looking to buy a home.
Christine Smillie
Wonder loan officer. She communicated with me regularly during the process and went above and beyond my expectations!!
JulieJamie Twomey
Excellent loan officer. Very professional.
Karen Russell
Very professional and attentive! Got us on the right track for a successful refinance!
Warren Sackler
Excellent loan officer it was so easy to deal with
Chip Gray
Worked out all different choices for the mortgage