Charlene Pletcher

Detroit, MI

NMLS 28160

Triple Crown Banker

Charlene's Reviews

Debbie Kaesbauer
Charlene was awesome. She explained the process in a way that made sense to me. I felt very comfortable with her.
On Line
Charlene was available to me outside of "normal business hours," spoke to me in terms I understood and never felt like a hard sell. She was high-touch, making sure I was comfortable and always felt I had support and someone to call throughout the process. It felt like she was a cheerleader in my corner.
Kirsten Powers
Loved working with Charlene. She owned the process from start to finish and made it so very easy.
Lisa Lang-Shackett
Charlene was very helpful and prompt
Jeff Snyder
Charlene made the process of refinancing my loan go very smooth . She was easy to get in touch with and easily answered any questions I had and overall very helpful. Her customer service skills are A+.
Hanh Peck
Good job Charlene, it was pleasure working with you.
Thank you
Rob Maher
Charlene made our experience with Rocket Mortgage quick, easy and pleasant. Thanks for your help Charlene.
Martin Bell
Loved working with Charlene; she was very helpful and made what could have been a difficult process a breeze.
Jamie Diggs
Great communication with a difficult client and I'm very appreciative for her patients with me
Jay Flynn
Charlene made the refinance processes extremely easy from our first communication. She kept us up to date on what was happening, what options were available and really made this much, much easier than any other refinance we have done previously.