Always helpful and courteous. From application to closing, Charlene was on top of everything and made the process smooth and easy.
Jordan Rooks
Jordan Rooks
551
Always prompt on answering questions I had, even after hours. Wonderful to work with!
John Wallace
John Wallace
551
From the very beginning, I felt that Charlene would handle whatever obstacle might pop up over the course of underwriting the loan. I have a complex tax return and she was able to guide the underwriters through it to have a successful closing. Thank you, Charlene, for your professionalism.
Michele Baccicheti
Michele Baccicheti
551
Working with Charlene was nothing short of a great experience! She kept me well informed and got me the best possible mortgage for me!!! Thank you
Archangel Dolan
Archangel Dolan
551
She guided us through the entire process and helped us solve many problems, especially that there was incorrect information on our Credit Reports. She was wonderful.
Could not have done it without her.
She is a great representative for your company.
Mark Hensel
Mark Hensel
551
Charlene was extremely knowledgeable and helpful throughout the entire loan process. She engaged all of the right people at each step to make sure that my needs and requests were recognized and accommodated. Thank you for the excellent mortgage experience!
Kimberly Murga
Kimberly Murga
551
Charlene was extremely responsive, organized, efficient and knowledgeable. I'd definitely love to work with her again!!
Henry Afable
Henry Afable
551
We are extremely satisfied dealing with Charlene. She is very responsive to all our questions and inquiries. The entire refinancing process went very smooth and fast!!!! We highly recommend Charlene and Rocket Mortgage!!! 5 Stars!!!!
Val Moniz
Val Moniz
551
I would definitely recommend Charlene. She was fast, very on top of things, very quick to respond to our questions, and very nice. I would definitely use her again in the future!
Gary Mitchell
Gary Mitchell
551
Charlene did a great job! She kept me up to date through every step of the re-finance process. I felt that it was effortless on my part. Thanks, Charlene!
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